Act as primary contact for broker partners and policyholders to resolve complex issues, explain policies and commissions, navigate multiple systems, troubleshoot in real time, and deliver high-touch service that strengthens partner relationships.

Lead and modernize claims operations for partial and total vehicle loss. Manage a claims team, ensure fair adjudication, refine valuation and fraud controls, track quality and cycle-time metrics, and advise senior leadership on product and loss-ratio decisions.