The Software Engineer will lead the technical direction of projects related to customer support workforce management, focusing on forecasting contact volume and optimizing schedules for agents. Responsibilities include mentoring, participating in design and code reviews, and collaborating with product and leadership teams to turn technical challenges into solutions.

The Content Designer at Assembled will create a consistent vocabulary for products, redefine documentation processes, and enhance user experience through effective onboarding and support systems. This role involves collaboration with product and customer teams to organize technical documentation and maintain a style guide for UX content.