Own go-to-market readiness for product launches, pricing and packaging changes, migrations, and other commercial initiatives. Translate product decisions into operational requirements, coordinate cross-functional dependencies, validate end-to-end customer and seller workflows, manage launch risks, and improve readiness processes through reusable frameworks and automation.

Own scalable customer programs from planning and recruitment through launch, engagement, measurement, closeout, and handoff. Coordinate Product, Design, Research, Marketing, Customer Success, Sales, and Analytics teams. Lead pre-PMF product testing, relaunch the Customer Advisory Board, integrate customer testing into launch-readiness processes, and establish repeatable customer insight loops and operating playbooks.