Top Program and Project Management Jobs in Vancouver, BC

Leads cross-functional operations enablement programs that scale compliant, high-quality servicing. Owns roadmaps, operational readiness, stakeholder governance, risk resolution, change management, training strategy, knowledge management, process improvement, and performance measurement. Partners with Product, Engineering, Operations, Compliance, and vendors to translate strategy and technical concepts into scalable workflows, resources, and customer and agent experience improvements.

Lead the global Customer Operations strategy for expansion programs involving new products, merchants, geographies, and channels. Build repeatable operating models, governance, standards, and playbooks while managing cross-functional dependencies, budgets, risks, and performance. Lead and develop program and process management teams, partner with Product, Engineering, Analytics, Risk, and Service Delivery, and drive post-launch operational improvements across international markets.

Lead high-visibility technical transformation and operational programs across engineering, product, analytics, and cross-functional teams. Establish data-driven planning frameworks, improve processes, manage dependencies and risks, align stakeholders, guide investment decisions, and drive organizational change. Develop communication strategies, promote accountability, and enable effective software delivery and continuous improvement at scale.

Leads cross-functional operations enablement programs that scale compliant servicing experiences. Owns strategy, roadmaps, operational readiness, knowledge management, training, change management, performance measurement, and global vendor coordination. Partners with Product, Engineering, Operations, Compliance, and executives to deliver measurable improvements in efficiency, compliance, customer experience, and adoption across distributed teams.