Leads Legal Innovation & Operations strategy, including legal technology roadmaps, systems optimization, automation and AI initiatives. Oversees CLM, eBilling, knowledge management, and workflow platforms; manages budgets, vendors, and third-party spend; and delivers cross-functional projects with Legal, IT, Finance, Policy, and business teams. The role translates business needs into technology solutions and drives operational excellence through process improvement and data-driven insights.

Lead GTM strategy and operations for Global Account Management, focusing on retention, churn reduction, and expansion. Build coverage models, KPIs, dashboards, and operational cadence (book building, pipeline hygiene). Automate workflows and AI-driven experiments across CRM and GTM tools. Drive cross-functional programs, translate business goals into technical requirements, and partner with Data, Product, Engineering, and Finance to scale account management operations.