Provides technical support for production radiology systems affecting patient care. Responsibilities include responding to support calls, managing a 20–30 case ticket backlog, documenting incidents, troubleshooting Windows, network, server, hardware, storage, and Oracle database issues, and coordinating with internal teams to resolve customer cases. The role is Canada-based and includes weekday shifts beginning between 5:00 and 9:30 a.m. PST, plus an on-call rotation.