As a Customer Implementation Specialist at Ivans, you will facilitate the implementation of new download types for insurance carriers. This role involves project coordination, communication with carrier partners, and ensuring successful go-live processes while providing training and support.

The Pendo Success Specialist will lead the implementation of the Pendo platform, ensuring smooth onboarding and high-quality support for users. Responsibilities include setting up and configuring Pendo instances, managing training sessions, addressing user needs, documenting processes, and collaborating with cross-functional teams to optimize user experiences.