As a Support Engineer at GitLab, you will handle customer inquiries, troubleshoot issues within complex environments, and collaborate with various teams to enhance the product. This role involves using your Linux administration skills, scripting, and communication abilities to improve customer experiences and support the development team through case resolution and documentation.

As Manager, Digital Success at GitLab, you will lead a team of Digital Success Managers, developing strategies to enhance customer experience through digital channels. Responsibilities include creating scalable programs, driving collaboration, implementing data-driven insights, and managing resources to improve customer adoption and retention.

As a Senior Support Engineer, you will provide customer support for GitLab's products by resolving technical issues, collaborating with engineering teams, and contributing to documentation. You will work with both self-managed and SaaS customers to understand their challenges and enhance their experience. This role involves proactive advocacy, support ticket management, and involvement in feature development and bug fixing.