Top Customer Success & Experience Jobs in Vancouver, BC

Drive growth and retention for strategic retail sellers by providing tailored solutions, managing relationships, and collaborating cross-functionally to enhance client satisfaction.

Manage a portfolio of mid-market sellers, ensuring retention and growth by identifying opportunities for technical solutions and providing exceptional client service.

Lead and develop a team to investigate and mitigate fraud risks, collaborating with various departments to improve controls and processes. Drive innovation in risk management through analytical skills and machine learning model enhancement.

The Executive IT Lead provides technical support for the executive team, managing devices, troubleshooting issues, and preparing for company events, requiring travel occasionally.

Lead a technical team focused on fraud detection and risk management, analyze complex payment schemes, and collaborate cross-functionally to drive insights and solutions.

Lead the Behavioral Insights Team to investigate and analyze fraudulent activities, mentor team members, collaborate with cross-functional partners, and drive integration with machine learning for risk management.

The Quality Assurance Manager will lead QA strategy, manage teams, and ensure consistent high-quality support in customer success operations.

The Technical Account Specialist will manage support needs for high-value sellers, working with internal teams and providing customized support. Responsibilities include issue resolution, trend analysis, and collaboration with engineering and product teams.

Responsible for managing relationships with Sports and Entertainment sellers, focusing on growth and retention strategies, and addressing customer concerns effectively.

As Senior Lead of Complaints Management, oversee and enhance complaint resolution processes for Square and Afterpay, ensuring compliance and customer satisfaction. Lead a team to implement strategies, analyze trends, and communicate effectively with stakeholders and regulatory bodies.