As a Workday AMS Canadian Payroll Lead Consultant at Kainos, you’ll be responsible for ensuring the successful post deployment service delivery of Workday solutions for clients. This will cover all configuration and functional changes required in a post-production environment, and responding to customer cases on a prioritized basis. This role is primarily focused on post-production support but can involve working on Implementation projects. You will work with customer Payroll leads to enhance, fix, and extend their existing Workday Canadian Payroll implementation. Scope of the role excludes payroll operation and direct worker payroll support. You’ll support more junior members of the team and share your knowledge with them. Also, the role will be done remotely (anywhere in the US or Canada) or a hybrid option if you are commutable to any of our offices! (Toronto, Indianapolis, or Atlanta)
MINIMUM (ESSENTIAL) REQUIREMENTS:
• Workday CAN Payroll Certification
• Strong understanding of Workday CAN Payroll
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will know when to push back, when to escalate, and when to go above and beyond to satisfy a customer
• Strong communicator, able to communicate with customers and colleagues with impact, credibility and empathy, including in a remote working situation. Sound ability to formally present to senior Client audiences
• Ability to design and architect scalable and optimal Workday CAN Payroll solutions
• Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of Customer demands and Kainos commercials
• Strong consulting skills e.g. presenting, leading workshops, demonstrating and explaining complex functionality or solutions to customers
• Willing and able to act as a role model within the capability and mentor and/or line manage more junior consultants
• Willing and able to support the sales process including the production of estimates for the delivery of work packages
• Able to rotate through various Workday delivery services, specifically Consulting and Application Management Services
• For Application Management Services, able to deliver work to meet defined Service Level Agreements
• Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)
PEOPLE MANAGEMENT:
Your role may or may not involve managing people in the future. Where you do have direct reports your responsibilities may include:
• Agreeing, setting and reviewing your and your team’s goals aligned to Kainos, Workday BU and your Capability
• Providing support so that your and your team’s goals can be achieved
• Reviewing and refining goals for relevance and to keep performance on track
• Reviewing performance against goals and provide feedback
• Identifying training to support your and your team’s development
So what are you waiting for? Let’s write the next incredible chapter of our story together.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
