VP, Product Design

As the VP of Product Design, you will lead the design team at Clio to solve our most pressing product challenge: creating a unified, "all-in-one" experience across our expanding portfolio of products. This is not a "clean hands" role; it requires a leader who is ready to dig into a complex and challenging product landscape. Your success will be measured by your ability to improve our multi-product experience and, in turn, our NPS.

Reporting directly to the Chief Product Officer, you will be a key member of the senior leadership team. We need a high-energy, deeply engaged leader who will immerse themselves in our products and our customers' worlds. We are looking for a pragmatic problem-solver who sees design as a critical tool to make our products work better for the people who use them every day.

What you'll do:

• Design & Research Leadership: Provide visionary leadership to the product design and research team. Your primary objective is to drive the creation of a cohesive, multi-product experience that delights our users.

• Accountability & Execution: Hold the design team, including managers, accountable for delivering measurable improvements. This includes fostering a culture of high energy, active collaboration, and ownership, moving away from disengaged, "screen-off" postures. You will ensure designers are actively talking to customers.

• Cross-Functional Collaboration: Revolutionize the relationship between design and engineering. You will lead the charge in breaking down silos and ensuring design is a proactive, collaborative partner, not a team that waits for product management to throw specifications "over the fence."

• Strategic Vision: Develop and execute a design strategy that directly addresses the challenge of creating a unified experience across multiple products. You will be instrumental in leveraging design to solve real business problems.

• Team Development: Lead and mentor an existing team of 40+ designers and managers. You are not a "kingdom-builder" focused on new hires and processes. Your role is to assess the current team, ensure the right people are in the right roles, and empower them to deliver excellence.

• Hands-On Engagement: Dive deep into our products. We expect you to understand the intricacies of our offerings and speak with customers regularly to ensure we are solving their most pressing problems.

What you should have:

• Product Design Leadership: Experience in product design leadership at a high-tech or SaaS software company with a strong portfolio showcasing successful product launches and multi-product experience.

• Strategic & Tactical Execution: Ability to think and operate at a “strategic level,” but drive execution on a “tactical level” with the willingness to roll up your sleeves.

• Multi-Product Unification: Proven success unifying disparate product experiences into a single, cohesive user journey, especially in an environment of rapid growth or post-acquisition integration.

• Design System Expertise: Experience developing and scaling a comprehensive design system across a multi-product SaaS portfolio to drive consistency, efficiency, and a unified brand identity.

• Data-Driven Mindset: Highly analytical with the desire and ability to dig into metrics to derive insights through design dashboards.

• Cross-Functional Influence: Ability to influence, partner, and communicate cross-functionally with product, engineering, and GTM business teams across a company to set and deliver on the design vision.

• Pragmatic People Leadership: Proven ability to assess, mentor, and elevate an existing design organization. You energize teams, instill a culture of direct accountability from managers to individual contributors.

​Why you should be excited:

• World-Class Company: Clio is a rare success story. Few tech companies can match our metrics and rapid growth.

• A True Design Challenge: This is a pivotal moment for design at Clio. You will have the opportunity to solve a complex, multi-product design challenge and have a massive impact on our customers and the company's trajectory.

• The Forefront of AI: We are heavily investing in AI to solve our multi-product challenges. If you want to be a leader in the new world of AI-driven products, this is the place to be.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include: 

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Disclaimer: We only communicate with candidates through official @clio.com email addresses.