The VP of Customer Success will lead a global team, driving customer-centric strategies to enhance adoption, retention, and advocacy within enterprise accounts, while fostering a culture of excellence and collaboration.
Shape the Next Chapter of Customer Success Excellence
Ready to redefine the future of Customer Success in an AI-powered world?
At Coveo, we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an exciting new chapter of growth.
We’re looking for a visionary and strategic Vice President of Customer Success to lead and scale an international team of about 50 people across North America, Europe, and Asia-Pacific. You’ll have a direct impact on customer success by combining strategic vision, operational excellence, and inspiring leadership.
What You’ll Do- Lead and scale a high-performing global Customer Success team, fostering accountability, collaboration, and innovation.
- Define and execute a world-class Customer Success strategy aligned with Coveo’s AI-first, product-led vision.
- Accelerate customer adoption, retention, and expansion through data-driven engagement and value realization.
- Build trusted relationships with enterprise executives, driving advocacy and long-term partnership.
- Champion operational excellence through scalable processes, KPIs, and industry-leading tools such as Salesforce and Gainsight.
- Partner cross-functionally with Sales, Product, and Marketing to ensure a seamless, customer-first experience.
- Inspire a customer-obsessed culture that prioritizes impact, learning, and continuous improvement.
- Represent Customer Success as a strategic voice within Coveo’s leadership team and with key customers.
- 12+ years of experience in Customer Success or related leadership roles, ideally within high-growth SaaS or enterprise software environments.
- Proven track record leading global CS teams at scale ($100M–$500M+ revenue).
- Experience owning end-to-end CS functions and driving measurable improvements in retention and expansion.
- Deep understanding of complex enterprise solutions and customer lifecycles.
- Technical fluency with CS tools and data infrastructure (e.g., Salesforce, Gainsight, Data and AI tools).
- Experience in CS transformation initiatives, including tool overhauls and community portal builds.
- Exposure to industries such as Commerce, Customer Experience, and Applied AI strongly preferred.
Send us your application, we want to know what you're all about!
Join the Coveolife!Top Skills
Data And Ai Tools
Gainsight
Salesforce
Similar Jobs
Edtech
The VP, Customer Success leads the Global Customer Success organization, focusing on product adoption and customer satisfaction while developing strategies and managing teams to enhance customer engagement.
Top Skills:
Artificial Intelligence ToolsCustomer Success TechnologyGainsightPlanhat
Artificial Intelligence • Cybersecurity
The Head of Customer Success will lead the customer success strategy, focusing on retention, expansion, and overall customer outcomes, ensuring a proactive approach to customer management and developing the CS team and processes.
Gaming
Seeking a Senior Talent Sourcer to develop sourcing strategies, engage candidates, analyze metrics, and collaborate with recruiting teams to build talent pipelines in the gaming industry.
Top Skills:
ArtstationGitGreenhouseLinkedInTalent NeuronWorkday
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
