Lead customer success initiatives to increase Net Revenue Retention (NRR), manage a growing team, and establish efficient processes and metrics.
About testRigor
Requirements
Benefits
testRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.
Role OverviewThis is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR>101 and keep growing it consistently.
Responsibilities- Increase NRR
- Setup clear metrics, reporting and framework for data-driven decision making
- Setup processes within the team and the company to get everything organized and moving smooth and fast
- Pick and manage the right tools for the job and drive other teams to get their part in them
- Manage small but quickly growing team of CSMs
Requirements
- Experience increasing NRR
- Experience as VP of Customer Success in a previous company
- Experience building processes and metrics from scratch
- Data-driven approach to improvement
- Experience working with technical customers like Engineering or QA
- All other things that VP of CS must do
Benefits
- Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake.
- Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives.
- Top Company: Inc 5000 fastest growing company. We are backed by top-tier VCs in Silicon Valley including YCombinator.
- Values: We value speed, data-driven decisions, fun, and making the future better.
Top Skills
Data-Driven Decision Making
Similar Jobs
Artificial Intelligence • Software
The Global VP of Customer Success leads the strategy for customer satisfaction, retention, and growth in a B2B SaaS environment, overseeing global teams and driving partnerships across departments to enhance customer experiences and revenue.
Edtech
The Vice President of Customer Success will lead a global team responsible for customer satisfaction, retention, and expansion, overseeing strategic initiatives and post-sales functions.
Top Skills:
GainsightSalesforceTotango
Artificial Intelligence • Productivity • Software • Automation
The Sr. Product Marketing Manager will create go-to-market strategies for Zapier MCP, focusing on developer and enterprise audiences, leading strategic launches, enhancing product positioning, and building community engagement.
Top Skills:
Ai ToolsAPIsZapier Mcp
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
