The broadband industry is currently on an evolutionary journey and doing so at a rapid pace. We too are evolving to meet the exciting market demand. Our culture has won awards for executive leadership and employee diversity, and received top ratings from our engineering, sales, and product design teams. We are also a top-ranked company on Glassdoor.
The Calix Field Success Team seeks an exceptional Tier 1 and International Field Success leader. This role will report to the SVP & Worldwide leader of Field Success. In this role, you will lead a team of people who will engage with the leaders of our largest Tier 1 and international accounts, to drive breakthrough business outcomes using the Calix 3rd generation platform. During these engagements, you will partner closely with key internal executives, as well as our sales, marketing and product teams to ensure we show up as One Calix.
Responsibilities and Duties:
Lead the development and execution of the Field Success strategy for Tier 1 and international accounts, working cross-functionally across Calix.
Define, track, and optimize key performance indicators (KPIs) that align with customer outcomes and Calix business goals.
Attract, develop, and retain high-performing teams, fostering long-term career growth and a culture of excellence.
Build trust and credibility by consistently operating in alignment with Calix core values.
Champion a Customer Success-first mindset, cultivating trusted relationships with senior customer executives and aligning success delivery to their strategic KPIs.
Drive customer growth and renewal strategies, ensuring measurable impact and long-term value realization.
Advocate for the voice of the customer at the Calix leadership level, influencing product, strategy, and operations.
Provide thought leadership to help Tier 1 accounts fully leverage the Calix 3rd Generation Agentic platform.
Foster strong, collaborative relationships across Sales, Marketing, Product, Support, and Professional Services to accelerate the BSP evolutionary journey.
Continuously identify and implement improvements that align with the Calix strategic roadmap.
Operate with agility and decisiveness, even in ambiguous or rapidly changing environments.
Balance strategic leadership with hands-on execution when needed.
Role model a growth mindset, openly sharing lessons learned and fostering a culture of continuous learning.
Stay current on emerging technology trends and their implications for customer success.
Represent Calix at industry events, including keynote presentations and panel discussions.
Effectively manage operations using Calix corporate applications and systems.
Qualifications:
15+ years of leadership experience in Customer Success or enterprise software/platform roles.
10+ years of industry experience with deep knowledge of Tier 1 communication providers and their unique challenges.
Proven experience in international markets, ideally with direct operational or strategic involvement.
Demonstrated ability to influence and collaborate across diverse internal and external stakeholder groups.
Exceptional communication skills—written, verbal, and public speaking—with a talent for storytelling.
Strong influencing and negotiation capabilities at the executive level.
Known for a bias toward action, resilience, and adaptability in dynamic environments.
Comfortable in driving immediacy to outcomes with incomplete information.
Track record of scaling high-performing teams that deliver measurable results.
Experience leveraging AI tools to drive innovation, productivity, and problem-solving.
Willingness to travel up to 40% both internationally and domestically.
Location:
Remote based position located in the United States and Canada
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