Our mission is to open the door to the life-changing impact of education and help make education accessible for all. As a nimble growth stage start-up, we've emerged as the leading online education platform helping over 30 million learners and educators each month. Study.com has earned numerous awards and it has been recognized as one of the most transformational companies in EdTech, living up to our commitment to all learners: Breakthroughs Start Here. From students and educators in over 9,000 school districts that use Study.com, to working adults striving to complete their college degree or gain professional certifications, we empower them to reach their full potential. Our product is our impact! Across our college programs alone we have saved students over $200M in tuition and enabled tens of thousands to become nurses, teachers, accountants and more. Additionally, as part of our mission we’ve donated over $27 million across social impact programs to learners and educators.
We are seeking a talented and experienced User Researcher responsible for conducting research and analysis to understand user behavior, preferences, and needs. Your insights will play an important role in shaping the development of our products and services, ensuring an exceptional user experience, and driving data-driven decisions with innovative solutions. The ideal candidate will have excellent analytical skills, a strong grasp of qualitative and quantitative research methodologies, and effective English communication.
This is a full-time contract position. The contractor will be expected to work during Study.com's Pacific Time business hours Monday - Friday. Additionally, they will need to use their own computer and have reliable access to high-speed internet.
What You’ll Do:
- Support the lead user researcher on executing research studies, using a variety of methods including surveys, interviews, usability testing, and analytics
- Own research responsibilities on specific initiatives and support research projects from beginning to end (Defining study goals, constructing a research plan, recruiting, gathering data, synthesizing learnings, and reporting insights)
- Support research operations by managing recruitment, scheduling, and facilitating payment. Moderate 1:1 interviews with participants, ensuring a comfortable and engaging environment
- Conduct both qualitative and quantitative research, analyze data, and present clear and actionable findings to key stakeholders.
- Maintain user research protocols, tools, and resources to streamline the research process and ensure consistency across studies.
- Drive impact by synthesizing research findings into practical insights and recommendations to help key design and product stakeholders make decisions.
What You Bring to the Role:
- 3-5 years of experience in user research, usability testing, and user-centered design methodologies.
- Strong analytical and problem-solving mindset with the skills to translate data into actionable insights.
- Excellent English communication and presentation skills with the ability to clearly articulate research findings to both technical and non-technical stakeholders
- Exceptional attention to detail, ensuring deliverables are accurate, clear, and actionable
- Proficiency in conducting user research using various methods, such as in-depth interviews, surveys, and usability testing.
- Familiarity with qualitative and quantitative data analysis techniques and tools.
- Experience with remote testing/survey tools (e.g. UserZoom, UserTesting, Qualtrics, Survey Monkey)
- Understanding of key US segments, including K-12 education, online higher education, and professional licensing or a demonstrated ability to independently learn and adapt to these domains
- Familiarity with UX design principles and practices is a plus.
The salary is dependent upon factors including skills, work experience, business needs, and market demands.
At Study.com, we know that strong communities are built on the power of our diversity, and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. Our work and company culture have been consistently recognized, including:
- Inc. Best Place to Work
- Fortune Great Places to Work – Best Workplaces in the Bay Area
- Golden Bridge Awards – Gold Winner, Corporate Social Responsibility
- San Francisco Business Times & Silicon Valley Business Journal – Best Places to Work
Study.com provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements.
Study.com complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.
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