Why join us
Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Experience at Brex
The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our passionate team ensures we provide the best possible support experience for our customers. In daily communication with our customers, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams - Sales, Product, Operations, and Engineering. We prioritize customer retention by keeping high standards for how we serve our customers and by making sure they leave every conversation satisfied and inspired.
What you'll do
As a Travel Success Specialist I, you will support a book of customers who have to ensure they achieve their business goals with Brex Travel. You'll work closely with our cross-functional teams at Brex (Client Sales, Customer Success, Operations, Product, and Implementation) to ensure your customers' experience is seamless. You will also serve as the internal SME for our customers and internal partners regarding the travel product.
Where you'll work
This role will be based in our Vancouver office. You must be willing to work in office at least 2 days per week on Wednesday and Thursday. Employees will be able to work remotely for up to 4 weeks per year, for a minimum of one week at a time.
Responsibilities
- Collaborate with customers to analyze and report on their travel programs
- Assist customers in optimizing their travel programs
- Provide consultation on travel policy directly to customers
- Manage direct pricing agreements with customers, both pre and post-implementation.
- Work directly with customers to resolve outstanding support tickets through Brex's agent systems and GDS (Sabre).
- Be the first point of contact for escalations from Travel Customers
- Partner with our cross-functional team to discuss travel program performance and service gaps
- Act as the voice of the customers for our travel customers, promoting their product feedback and requests
Requirements
- 2+ years of experience working in travel industry-specific roles
- 2+ years of experience in customer-facing roles
- 1+ years experience working with and navigating travel-specific tools such as GDS (Sabre and Amadeus)
- Bachelor's or undergraduate degree or equivalent experience
Bonus points
- You have experience in a retention-focused role dealing specifically with Travel
- You have experience working at a TMC in a previous role
Compensation
The expected salary range for this role is $89,600 CAD - $112,000 CAD. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
