We are seeking an organized, proactive, and analytical Travel Administration Specialist to join our Customer Success team. In this vital role, you will assist our Principal Enterprise Customer Success Manager in supporting a high-profile global client, helping manage their travel program efficiently and effectively, with a particular emphasis on driving cost savings and improving the employee travel experience. This is a unique opportunity to learn directly from the top European Customer Success Manager at Navan, work closely with a top global client across multiple international markets, and thrive in a supportive, collaborative, and fast-paced work environment focused on mutual success.
What You'll Do:
This position ensures the efficient administration and optimization of a high-profile client's corporate travel program, directly contributing to our Customer Success commitment and revenue retention.
- Serve as the primary point of contact for North America employees regarding travel-related questions, issues, and platform utilization
- Collect, update, and maintain accurate office location and legal entity information within internal systems for global reporting
- Gather, analyze, and interpret travel data to identify opportunities for cost savings and program efficiencies, preparing regular reports and presentations on key trends
- Coordinate and lead employee educational sessions and group trainings on utilizing the Navan platform and adhering to the client’s travel policies
- Create and maintain user-friendly training materials and reference guides to maximize platform adoption and satisfaction
- Assist with platform migrations and configuration changes to ensure seamless client operations
- Stay current on industry trends and share best practices to continuously enhance the client’s overall travel experience and program value
What We're Looking For:
- 2+ years of experience in travel administration, travel operations, or a related customer-facing/travel sector role
- Strong analytical skills to interpret data and communicate insights
- Excellent organizational skills and attention to detail
- Proactive customer service mindset for problem-solving
- Experience with or exposure to Global Distribution Systems (GDS), specifically Sabre and Amadeus
- Confident communicator able to lead group trainings and liaise across all employee levels
- Genuine passion for the travel and technology sectors
- Prior experience supporting global or multinational accounts
- Familiarity with Navan, Concur, or similar online booking tools
- Experience with data visualization or reporting tools (Excel, Power BI, Tableau, etc.)
- Fluency in French is preferred
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