Position Summary
Our content is one of the first things our customers see when they use our products. We want to create a great first impression, excite our customers, educate them on the possibilities, help them when they run into issues, and enhance our company brand with our content.We are hiring for a talented Technical Writer - Editor to join our global Content team! The ideal candidate is passionate about accuracy and clarity of the content, and also possess excellent writing and editing skills with keen attention to details. We are also looking for someone who enjoys being a Subject Matter Expert, excels at research, loves being an early product user, can passionately advocates on behalf of customers, and develop world-class content that is perfectly pitched to our users
Role and Responsibilities
Develop a variety of content, including user, admin, and developer guides, step-by-step how-to tutorials
Work with a mix of products, including end-user devices and apps, enterprise IT admin cloud services, web consoles, and REST APIs
Write blog posts and create how-to videos to promote our products.
Understand our customers: their point of views, knowledge levels, skill sets, preferences, and pain points. You’ll do this by working with our UX researchers to run surveys, interviews, and tests. With this knowledge, you’ll pitch your content to the right audience using the right language
Optimize quality by reviewing customer feedback, and continually improving our content
Enhance internal efficiency and productivity. You’ll review the latest tools and methods; propose new ways of working; and train and support team members during transition
Review and edit documents for accuracy, coherence and adherence to style guide
Ensure consistency and clarity in terminology, formatting, and style
Enhance and maintain editorial guidelines, templates, and best practices
Provide feedback and guidance to writers to improve their writing skills
Skills and Qualifications
Bachelor’s degree in Engineering, Computer Science, or Communications, or equivalent
At least 1 year of technical or business writing experience
Excellent proficiency in English, ability to explain highly complex concepts in plain English and attention to detail.
Ability to understand new and complex technologies quickly
Strong attention to detail and a commitment to quality
Problem solving skills, ability to find the root cause of issues and troubleshoot them yourself
Agility in multi-tasking in a rapidly changing environment with hard deadlines
Knowledge of any of the following: Mobile Device Management solutions, Microsoft Endpoint Manager, or Active Directory (AD)
Experience with Markdown, HTML and CSS: troubleshooting issues, updating design and layout
Experience with video development: storyboarding, scripting, production
Experience with GitHub & Hugo CMS
The salary range for this role is expected to be between $58,310 and $75,460 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience.
The total rewards package for a Regular Full-Time employee may include variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.
Samsung is an equal employment opportunity employer. We thank you for your interest in working for Samsung; only candidates selected for an interview will be contacted.
Please note that we reserve the right to modify or remove job postings at any time.
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