Technical Training Lead

The Technical Training Lead is responsible for leading the design, development, implementation, and management of technical training programs that strengthen the skills of our field technicians and resources. As a key member of our organization, the Technical Training Lead will be responsible for developing structured training primarily for our Security domain, with eventually adding in our other domains Audio-Visual (AV), Data Networking, and other integrated systems technologies.
You will develop standardized training programs and materials, collaborating with subject matter experts (SMEs), vendor partners, and regional leaders to ensure the effective delivery of technical training. The Technical Training Lead will work closely with the Operations & People Development to oversee the creation and standardization of regional training centers, ensuring consistency and accessibility of training resources across all locations. Initially as the program is being established, this position will require up to 50% travel to branches in Canada and the USA.
Responsibilities:
Training Strategy & Development

• Create and maintain a structured training roadmap/career paths with an initial focus on Security, adding our other domains once the Security program is established.
• Help create consistent training materials in different formats—like videos, in-person classes, and hands-on practice sessions.

On-the-Job Training (OJT) programs

• Coordinate the development of on-the-job training programs and assessments.
• Create mentorship structures and job aids/resources for field reference.
• Develop continuous learning resources for career progression.
• In collaboration with the L&D team, identify skills gaps and develop targeted training solutions for technicians at various levels (junior, mid-level, and senior).
• Develop onboarding training for new technical staff to accelerate productivity.

Training Delivery

• Collaborate with SMEs, vendors, and regional leaders to coordinate and support training delivery.
• Oversee training at regional centers, ensuring regional trainers deliver consistent and high-quality training aligned with business needs.
• Provide guidance, content, and tools to instructors and mentors to ensure consistency and quality.
• Establish quality assurance processes for content accuracy, delivery standards, and learner outcomes.
• Track training effectiveness through assessments, feedback, and performance outcomes.
• Maintain training records and compliance documentation.

Regional Training Centers

• In collaboration with Operations, oversee the planning, setup, and standardization of regional training centers, including equipment requirements, curriculum alignment, and delivery methods.
• Ensure centers provide consistent, safe, and effective learning environments.
• Monitor utilization rates, learner feedback, and center performance metrics.
• Partner with operations, project management, and HR to align training with organizational objectives.
• Partner with the Certification Training Lead to align training schedules, integrate certification requirements, and support technicians in achieving vendor/industry credentials.
• Stay current on emerging technologies, standards, and best practices in building systems integration.

Required Qualifications:

• 7+ years of experience as a security technician or other related technical field or 3+ years of experience in training and/or mentoring technical colleagues.
• Strong working knowledge of integrated security systems.
• Ability to communicate complex technical concepts in simple, practical terms. 
• Project management and organizational skills. 
• Collaborative mindset with leadership presence. 
• Excellent communication and facilitation skills, able to influence without direct authority. 
• Strong ability to partner with SMEs, vendors, and internal stakeholders. 

Preferred Qualifications:

• Experience in establishing or managing training centers/facilities is a strong asset. 
• Presentation and facilitation skills with ability to engage diverse audiences. 
• Proven ability to liaise effectively with external vendors to integrate training content and resources. 

Salary: $90,000–$110,000 (DOE) 
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

WORKING CONDITIONS:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.