The Technical Support Engineer assists customers with technical inquiries, manages support cases, and develops problem-solving skills while providing excellent customer service.
Available Locations: Lisbon, Portugal
What You'll do
Do you love solving customer problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will be the first point of contact and work with our customers on a variety of interesting questions, on general solutions usage and technical support related issues This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing generalist support to both contracted and subscription level customers with the opportunity to progress and develop specialist skills in solution and technology areas of interest.
Required Skills, Knowledge & Experience
Examples of desirable skills, knowledge and experience
Bonus Points
What You'll do
Do you love solving customer problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will be the first point of contact and work with our customers on a variety of interesting questions, on general solutions usage and technical support related issues This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing generalist support to both contracted and subscription level customers with the opportunity to progress and develop specialist skills in solution and technology areas of interest.
Required Skills, Knowledge & Experience
- Previous Customer Service experience
- Ability to work on high-volume, repetitive tasks while maintaining high customer satisfaction
- Strong attention to detail and able to work under pressure
- Flexibility to work holidays, weekends, more than 5 days in a row, overtime on rotation
- Ability to work on-site in our office as well as remote
- Language skills - good English essential, other languages advantageous (eg. French, German, Spanish, Portuguese, Mandarin)
Examples of desirable skills, knowledge and experience
- Comfortable using and navigating modern operating systems such as Mac OSX, Windows or Linux
- You enjoy solving problems and feel a sense of pride whenever you are able to solve a customer issue
- You are comfortable communicating in writing and always put the customer first
- You are excited to learn how the internet works
- You are a motivated self-starter and always looking to expand your existing skill set
- You enjoy working individually and as part of a team
- You are interested in developing a career in technical support
Bonus Points
- You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin
- You are familiar with Cloudflare and have a site actively using our platform
- You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
- You are familiar with Nginx, Apache, IIS or any other web servers
- You are familiar with Cloudflare and have a site actively using our platform
Top Skills
Apache
Cloudflare
Command Line Tools
Iis
Linux
Mac Osx
Nginx
Windows
Similar Jobs at Cloudflare
Cloud • Information Technology • Security • Software • Cybersecurity
The Technical Support Engineer will assist customers with technical issues, focusing on network problems, identity management, and VPN configuration while promoting a customer-first approach.
Top Skills:
ApacheCloudflare Zero TrustCommand Line ToolsDnsEmailFederationFidoIdentity And Access ManagementIisMs SqlMySQLNginxOauthPostgresPush MfaSAMLScimSmsSsoTotpU2FVpnsWebauthZero Trust Policies
Cloud • Information Technology • Security • Software • Cybersecurity
The Technical Account Manager provides post-contract support for Cloudflare's Zero Trust customers, managing escalations and ensuring high satisfaction through proactive engagement and collaboration with cross-functional teams.
Top Skills:
AWSAzureCloudflareGCPVpnZero TrustZtna
Cloud • Information Technology • Security • Software • Cybersecurity
As a Senior Customer Compliance Security Specialist, you will guide customers on Cloudflare's security policies, contribute to documentation, and assist in compliance issues while enhancing processes.
Top Skills:
JIRASalesforce
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
