Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.
Position Summary:
We're looking for a Technical Project Manager (PM) to join our world class customer implementation team.Through best practices and solid technical skills we ensure our project implementations exceed customer expectations, meet internal business needs, and drive a culture of Customer First.
Our Technical Project Manager promotes customer satisfaction by leading project deployments on-time, within budget, ensuring complete customer satisfaction. This role is a critical point of contact for Miovision, building and maintaining relationships with customers, partners, contractors, and dealers while executing deliverables in breakthrough technology. The PM handles the life cycle of the entire project by working cross functionally within the organization to plan resources and development priorities as well as to bring the voice of the customer to the product management team.
Key Responsibilities:
- Responsible for all project management activities including development and execution of the overall project schedule, communication plan, customer and vendor contract management, project financial performance, risk identification and management,CRM system updates as well as solution quality.
- Performs technical review of project design and coordinates all technical implementation and engineering work.
- Leads regular team status meetings to proactively communicate project status to customers.
- Collaborates with internal cross-functional teams to ensure project and internal stakeholder needs are met and project delivery is completed on time.
- Vets, hires, and manages sub-contractors to complete project work.
- Manages project scope and utilizes the project change management process to evaluate and proactively maintain/increase project financial margins.
- Performs ongoing system support for customers after project closeout as required.
- Leads continuous improvement initiatives to achieve customer satisfaction levels and Miovision’s OTD metrics.
- Develops a thorough understanding of and intelligently communicates Miovision’s product and technology portfolio to customers.
- Translates technical requirements from customer to Miovisions’s product development team to implement appropriate solutions.
- Performs other related duties as assigned.
- Travel of up to 15% in North America, with some international travel possible.
Skills/Qualifications:
- Demonstrates customer first qualities in all areas of focus
- Demonstrates experience in external and internal project logistics for complex ITS or technology projects.
- Demonstrates ability to effectively prioritize and execute tasks in a high-pressure environment
- Sets high expectations for results and sets a personal example of accountability
- Actively experiments with innovative methods to solve problems
- Demonstrates a broad experience of problem solving and root cause analysis to solve difficult or complex problems
- Ability to quickly grasp new technology including electrical, cloud computing and networking concepts
- Demonstrates ability to use customer insights to identify and exceed customer needs
- Consistently makes decisions based on sound judgment, core ethics, and company values, regardless of circumstances and pressure while driving for successful customer and company outcomes
Experience Required:
- Previous experience in traffic, ITS, public safety, and/or transit industry is valued
- 2-5+ years of project management experience minimum
- Bachelors or 4-year degree (engineering or technical field a plus)
- PMI (PMP) Certification valued(or commensurate experience)
Perks and Benefits:
Note: We do offer flexible onsite and remote work options. Our Benefits are designed to reflect this and include:
- Comprehensive health benefits starting on day one
- RRSP Matching Plan
- Variable Incentive Plan
- Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
- Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
- Internet subsidy and a remote work allowance
- Enhanced paternity and maternity leaves
- Unlimited vacation policy
- Wellness offerings (Fitness, Mindfulness)
