360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for enterprise client technical implementation, scoping custom technical consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a proven technical background, excellent problem-solving skills, and a customer-focused mindset.
Within 1 month, you will:
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform
- Master our integration possibilities (flat files, APIs)
Within 3 months, you will:
- Be onboarded as a PM of the custom project squad
- Work with clients to understand their technical requirements and scope projects accordingly
- Specify technical solutions to meet client needs, including customizations
- Collaborate with our sales and development teams to design and implement solutions that meet client requirements
- Ensure successful delivery of projects on time and within budget
- Provide technical expertise and support to clients throughout the project lifecycle
- Continuously learn about new technologies and stay up-to-date with industry trends
- Develop and maintain technical documentation and project plans
- Be involved on Enterprise client implementations
- Participate in client-facing meetings and presentations
Within 6 months, you will:
- Develop repeatable and scalable processes to improve project quality and delivery
- Be able to support the team on difficult integrations & troubleshooting issues
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
Within 12 months, you will:
- Launch your first solution with a seamless customer implementation experience
- Be recognized as a level 2 support by the EMEA PS team on all technical topics
- Manage autonomously technical escalations
- Build your OKR roadmap for year 2
The Skill Set
- 5+ years of experience as a technical consultant, software engineer, or similar role
- Excellent technical skills, including experience with programming languages such as Javascipt
- Knowledge of SaaS platforms, cloud-based solutions, and web technologies
- Experience scoping projects, designing technical solutions, writing 5-star specifications, and delivering on projects
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
- Ability to manage priorities across multiple customer implementations
- Solution-oriented, client-first mindset in everything you do
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
- Experience with project management methodologies such as Agile or Scrum is a plus
- Bachelor's degree in Computer Science or a related field is a plus
What we offer
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: 🚀👩🏻💻🏆https://360learning.com/blog/360learner-journey/
The Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Head of Professional Services
- Case study with our Head of Professional Services and our VP Engineering
- Clarification Meeting with a Product Manager
- Culture Fit with our VP professional services
- Offer !
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
