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The Technical Consultant will lead the on-site implementation of systems, train customers on software applications, perform site surveys, ensure customer requirement satisfaction, and troubleshoot issues post-implementation while maintaining product labs. The role requires effective communication, consulting skills, and adaptability in a fast-paced environment.
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Responsibilities
- On-site implementation of live systems and conducting staff training of products
- Train customers on the VenueNext suite of applications.
- Perform Site Surveys to gather information on stadiums and arenas.
- Ensure solutions meet the specification of the customer requirements and verify requirements are met.
- Be a subject matter expert on S&E POS and payments products, both software and hardware.
- Review menu configurations with customers before the Implementation team arrives on site to ensure each customer is satisfied with their setup.
- Ensure follow-up and resolve issues arising from workshop sessions and/or related to business processes and system functionality intermittently.
- Maintain product labs and assist in issue reproduction and research.
- Stay Current on job related equipment, procedures and information via attendance of critical meetings and team stand-ups
- Managing Travel Expense Reports and following company Travel Policy
Qualifications
- Experience with architecture and configuration of enterprise software
- Ability to read technical documentation and logs
- Demonstrated consulting skills
- Capable of driving process improvement
- Strong interpersonal skills
- Ability to work with clients and partners to build a sense of shared ownership and minimizes potential resistance
- High degree of initiative, motivation, and problem-solving skills
- Ability to be flexible and adapt to change in a complex global organization
- Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
- High degree of initiative, accuracy, efficiency, and attention to detail
- Ability to maintain a positive attitude under stressful circumstances
- Ability to maintain confidentiality when dealing with proprietary information
- Demonstrable record in successful large-scale enterprise software implementation
Education and Experience:
- Bachelor's degree in Computer Science, IT or 4+ years of related experience
- Previous consulting or participation in large-scale enterprise projects
- 2+ years in the IT industry
- 2+ years experience in POS, payments or related technologies a plus
- Hospitality experience a plus
- Working knowledge of Google Sheets and Google Docs a plus
Considerations:
- Ability to travel up to 75% of the time
- Ability to work nights or weekends
- Ability to handle long periods of standing/walking
- Ability to regularly lift boxes of varying weight
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Top Skills
Google Docs
Google Sheets
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