Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
CDW Canada is seeking a Technical Account Manager (TAM) to act as the primary technical advisor for a major enterprise client in the Greater Toronto Area. In this senior presales role, you will serve as the client's trusted technical partner and C-level advisor, dedicated to one strategic account. Your mission is to build a long-term partnership with the client's IT leadership, deeply understand their environment and business goals, and align technology solutions to drive their strategy forward. You will coordinate all of CDW's technical engagements for this account - bringing in the right experts at the right time - to ensure smooth execution of initiatives.
This role requires broad technical knowledge across infrastructure, cloud, networking, security, and software, combined with strategic insight. You'll comfortably switch between hands-on technical discussions and high-level strategy sessions with CIO/CTO stakeholders. If you are passionate about driving innovation, translating business needs into technology outcomes, and leading teams to deliver results, this role is for you.
What you'll do:- Strategic Advisory & Relationship Management: Serve as a strategic technical advisor to the client's senior IT leaders (CIO, CTO, VPs), helping shape their multi-year IT roadmap to support key business objectives. Build trusted relationships across the client's organization, from technical teams to C-level, by consistently providing credible guidance and insight.
- Technical Orchestration: Act as the client's primary technical point of contact and advocate within CDW. Orchestrate all technical presales activities - from early discovery and solution design to workshops and proposal development - by bringing in the appropriate CDW architects and engineers. Ensure each engagement is executed by the right experts and aligns with the client's overall strategy. Maintain visibility into ongoing projects (even post-sale) to guarantee continuity and identify follow-up opportunities.
- Solution Development & Opportunity Growth: Facilitate the development of solutions for the client's needs by guiding and overseeing the work of solution architects and engineers. Review high-level architecture plans and proposals to ensure they meet the client's requirements and fit into their strategic roadmap. Proactively identify new opportunities (e.g. cloud adoption, security enhancements, infrastructure upgrades) and work with the sales team to develop these into proposals. Leverage your understanding of the client's business to anticipate needs and position relevant CDW services that deliver genuine value (always in a consultative, not pushy, manner).
- Communication & Reporting: Communicate regularly with both the client and internal CDW teams. Lead quarterly technology reviews and strategy sessions to update the client on progress, gather feedback, and adjust plans. Provide executive-level briefings on the account's status, upcoming initiatives, and any challenges, ensuring the client's priorities are understood within CDW. Internally, share insights from the account (e.g. feedback on solutions, competitor considerations) to help refine CDW's offerings and approach.
- Partner & Vendor Engagement: Develop and maintain relationships with key technology partners relevant to the account, including both established CDW/client partners and emerging partners. This includes coordinating and selectively participating in vendor executive briefings (EBCs), technical workshops, and proofs of concept for strategic solutions.
- Act as a point of control for vendor engagement with the client- balancing vendor-driven sales motions with the client's need for stable, secure, and strategically aligned solutions. At times, this will require serving as a gatekeeper to ensure vendor access and activity are appropriate, value-driven, and aligned with the client's priorities and operating environment.
What we expect of you:
- Extensive IT Experience: 10+ years in IT roles such as Solutions Architect, Technical Consultant, or Enterprise Architect, with significant customer-facing experience. Exposure to large enterprise or public-sector clients is highly preferred (understanding complex, multi-stakeholder environments).
- Broad Technical Expertise: Working knowledge across infrastructure, cloud, networking, security, and software domains. Ability to discuss a wide range of technologies at a high level, with hands-on proficiency in at least one domain (e.g. cloud architecture, cybersecurity, data center infrastructure) to establish credibility.
- Business Acumen: Proven ability to connect technology solutions to business outcomes. Comfortable engaging with C-level executives and translating business priorities into technical initiatives (and vice versa). Experience developing IT strategy or roadmaps for an organization is a strong asset.
- Exceptional Communication: Excellent presentation and communication skills. Able to deliver compelling presentations to senior executives and produce clear, concise documentation and proposals. Equally adept at leading high-level visionary discussions and detailed technical working sessions as needed.
- Relationship & Influence: Demonstrated aptitude for building trusted advisor relationships. Skilled at establishing rapport and credibility with clients, influencing decisions without direct authority, and diplomatically navigating complex organizations.
- Cross-Functional Leadership: Experience coordinating or leading teams across different departments (sales, engineering, service delivery, support, etc.) to achieve a common goal. Ability to lead through influence, rallying colleagues and partners to address client needs collaboratively.
- Proactive Ownership: Self-motivated with an ownership mindset - able to identify what needs to be done and take initiative without waiting for direction. Examples of proactively improving customer relationships or spotting and developing new opportunities in previous roles are highly valued.
- Education & Certifications: Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Relevant industry certifications (e.g. AWS/Azure cloud certifications, Cisco networking, security credentials) are strong assets, demonstrating continuous learning and technical breadth.
- Industry Knowledge: Familiarity with the utilities sector or other large-scale enterprise environments is a plus. Ability to quickly learn an industry's unique challenges and regulatory landscape if not already experienced in it.
- Thought Leadership: A track record of contributing to the tech community (e.g. writing blogs/whitepapers, speaking at events, developing best-practice guides) is an asset, indicating a forward-thinking mindset and passion for innovation.
- Consulting Background: Experience in a consulting firm or an Enterprise Architecture/IT Strategy role involving multi-year planning and executive-level advising is beneficial. This background suggests strength in assessing current vs. target states and driving transformation roadmaps- key aspects of the TAM role.
- Project Management Familiarity: Understanding of project management frameworks (e.g. basics of PMO processes, ITIL change management) is helpful. While you won't directly manage projects, speaking the language of project managers and knowing how projects run will aid in coordinating with delivery teams and setting expectations.
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek, and paid on a bi-weekly payroll schedule.
Pay range: $ 180, 000- $ 252, 000 total compensation, depending on experience and skill set
Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.
CDW is committed to being an AI-fluent organization
We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
