Leads and develops an online casino gaming team through coaching, scheduling, training, KPI management, recruitment, and performance oversight. Ensures staffing coverage, procedural and legal compliance, accurate incident documentation, and timely communication of updates. Works flexible shifts, spends significant time on the gaming floor when assigned manager-on-duty responsibilities, and supports promotions and media campaigns.
Company Description
Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America.
In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries.
Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO.
Job DescriptionKey Responsibilities
- Lead by example and serve as the first point of contact for your team
- Coach and develop subordinates through one-to-ones, feedback, and performance management
- Manage scheduling to ensure adequate headcount coverage for all operating tables
- Conduct training sessions and ensure correct skills development during BPA sessions
- Communicate all news, updates, and procedural changes to the team in a timely manner
- Participate in recruitment, training, and development of team members
- Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans
- Organize and lead team and individual meetings
- Report to Senior Team Manager regarding team needs, changes, and staffing issues
- Maintain Team Managers Manual and other online resources
- Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk
- When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules, and participate in table promotions and media campaigns
- Complete incident reports and assist employees with documentation as needed
- Ensure all procedural, legal, and disciplinary standards are followed and enforced
- Report any non-compliance with company standards, procedures, or legal requirements
- Work flexible shifts and hours as assigned
- Obtain First Aid Level 1 certification (company sponsored)
Essential Qualifications
- Fluent English language proficiency with strong written and oral communication skills
- Proficiency with Microsoft Office and computer systems
- Knowledge of casino gaming operations and procedures
- First Aid Level 1 certification (or willingness to obtain)
Preferred Qualifications
- Previous managerial experience in hospitality, gaming, or related customer-facing industries
- Fluency in additional languages (Korean, Japanese, Mandarin, or Vietnamese)
- Experience working in a live gaming or broadcast environment
This position is an excellent opportunity to join the fast-growing Evolution team. We Offer:
- Annual salary range: 55k-60k/year
- Paid Time Off - 3 Weeks Vacation; 2 EVO Days; 8 Sick Days
- Paid Holidays
- Medical, Dental & Vision Insurance Plans (individual & family coverage)
- Life and AD&D Insurance
- RRSP/TFSA Match Program
- Transit Allowance
- Sports Allowance
- Employee Discount Program
Evolution Burnaby, British Columbia, CAN Office
Burnaby, Canada
Evolution New Westminster, British Columbia, CAN Office
New Westminster, Canada
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