Team Manager, Network & Telecommunications – Information Technology

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Are you a natural leader with a knack for inspiring technical teams?
Are you able to create dynamic team environments that are both productive and positive?
At Alberta Blue Cross®, we are committed to providing the best health coverage for our members and take an active role in promoting the wellness of all Albertans.  We believe in what we do and place trust in our employees to deliver our vision.

Working in a mobile workstyle and under the leadership of the Manager of Network & Server Infrastructure, the Team Manager will be responsible to lead a high-performing technical team to deliver exceptional customer service and best-in-class infrastructure support across the organization.

Note: The successful candidate will be required to successfully complete a personnel security screening as a Federal B clearance is required.  

WHAT YOU WILL DO:

• Lead and support a team of technical analysts in the areas of network, telecommunications, and security infrastructure.
• Foster a positive work culture that inspires high productivity and supportive, cohesive teamwork, creating an enjoyable atmosphere for team members to do their best work.
• Build and maintain effective and trusted relationships with customers, peers, and vendors.
• Manage the delivery of effective resolutions when concerns or issues arise from within the team, business and support areas, or external clients.
• Develop work plans to support corporate projects, departmental initiatives, and day-to-day operations.
• Champion continuous improvement and operational excellence across the entire portfolio.
• Communicate effectively with all levels of the organization on a regular basis.
• Ensure the team is delivering highly valued and trusted services to our customers.
• Demonstrate commitment to team member development with regular performance discussions, supporting training opportunities, and identifying areas for growth.
• Participate in an on-call 24x7 rotation for major incident management, including the potential for on-site datacenter support.
• The successful candidate will be required to successfully complete a personnel security screening.

WHAT YOU WILL HAVE:

• A bachelor’s degree or diploma in Computer Science or related technical discipline is required.
• A minimum of five years working within the IT industry or demonstrated experience working within an industry closely related to technology is required.
• A minimum of three years of direct leadership experience managing technical teams is required, including HR responsibilities.
• Ability to lead teams with expertise in highly specialized technical areas for which you may not have a high degree of previous experience.
• Demonstrated strength in planning, organizing, and managing work, including delegation
• Decision-making confidence, critical thinking, and problem-solving skills.
• Excellent interpersonal skills, both written and verbal, to convey pertinent information to both technical and non-technical audiences.
• A high degree of self-awareness, emotional intelligence, and an understanding of what factors can impact both people and business.
• Commitment to providing an outstanding customer experience to internal and external customers, showcasing exceptional care, attention to detail, professionalism, and respect.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.