The Team Lead will oversee IT operations, manage service delivery quality, handle IT asset management, and ensure compliance. The role involves process improvement, stakeholder management, and conducting performance reviews.
Description and Requirements
This role, for our TL - IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems.
Job Description:
• Sound Knowledge of Desktop engineering & Data center Operations
• Sound knowledge of managing service desk operations
• Monitor service delivery quality and assist in continuous improvements of delivery processes and quality.
• Excellent verbal and written communication skills
• Manage IT Asset portfolio with respect to daily operations, compliance and governance.
• Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets.
• Responsible for managing inward / outward of the IT assets within IT Store(s)
• MIS reporting / dashboards along with good analytical skills
• Understand BCP/DR concepts and testing methodology related to IT Infra
• Knowledge of ISO27001/ISO20000 processes and related documentation
• Designing SLA's, Tracking and reviewing it with Vendors & ensuring SLA's are met as required
• Stakeholder management and Customer Centricity
• Act as a SPOC for all internal & external audit and audit related requirements.
• Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable.
Skills:
• Hands on exp. in creating process workflows and documentation
• Good presentation & analytical skills
• Good negotiation and convincing skills
• Excellent problem-solving skills and the ability to make informed decisions under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
Eligibility Criteria:
Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery.
• Must be a Graduate. (BE/B.Tech will be preferred).
• ITIL/ITSM certified
• Excellent communication skills
• Open for shifts
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
This role, for our TL - IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems.
Job Description:
• Sound Knowledge of Desktop engineering & Data center Operations
• Sound knowledge of managing service desk operations
• Monitor service delivery quality and assist in continuous improvements of delivery processes and quality.
• Excellent verbal and written communication skills
• Manage IT Asset portfolio with respect to daily operations, compliance and governance.
• Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets.
• Responsible for managing inward / outward of the IT assets within IT Store(s)
• MIS reporting / dashboards along with good analytical skills
• Understand BCP/DR concepts and testing methodology related to IT Infra
• Knowledge of ISO27001/ISO20000 processes and related documentation
• Designing SLA's, Tracking and reviewing it with Vendors & ensuring SLA's are met as required
• Stakeholder management and Customer Centricity
• Act as a SPOC for all internal & external audit and audit related requirements.
• Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable.
Skills:
• Hands on exp. in creating process workflows and documentation
• Good presentation & analytical skills
• Good negotiation and convincing skills
• Excellent problem-solving skills and the ability to make informed decisions under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
Eligibility Criteria:
Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery.
• Must be a Graduate. (BE/B.Tech will be preferred).
• ITIL/ITSM certified
• Excellent communication skills
• Open for shifts
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Data Center Operations
Desktop Engineering
Iso20000
Iso27001
Itil
Itsm
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