About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration and communication, and our Krew gets together for both KKO and Kamp Kustomer each year.
About the Role:
As a Technical Sourcer you are a critical part of Kustomer’s Talent Acquisition team, working closely with our technology Talent Partners and hiring leaders on building out a high-performance R&D function full of the best technologists in the business. Focused on hiring for the Engineering team, you will play a pivotal role in our candidate development strategy for all engineering roles (SWE, Data, Infrastructure, Leadership). You will consistently identify new channels of outstanding startup/scaleup technical talent, create exceptional candidate experiences and dynamically partner with full-cycle talent partners in seamless hand-offs at varying stages of the interview process.
We have an exceptional group of people here - who are passionate about the work they do and supportive of their teammates -- it’s a facet of our culture that we strive to maintain as we scale and we need a talent expert who embodies these qualities and wants to ensure we continue to add more amazing, hard-working Skrappy engineers to the company.
Your responsibilities:
Identifying, Cultivating and Hiring High-Quality Technical Talent - You’ll find collaborative, inspiring and deeply skilled engineers who push each other to be better and see things in new ways. We want more Krew members who elevate who we are today to help us reach our future potential. Build it with us.
Diversity, Equity and Inclusion - Kustomer will always invest in diversity and we know it comes in many forms. This is a consistent focus for the TA org and one you can positively impact. We will continue to find new ways to include all that we do and offer in our branding and hiring efforts.
Execution Excellence - As a data-driven partner to leaders and employees across the company, your behaviors set the bar for recruiting excellence. You are consistently identifying, engaging and presenting exceptional talent, enabling Kustomer to hire in advance of open roles. You maintain the highest levels of data integrity in our ATS (Ashby), maintain and improve hiring processes and collaborate effectively with managers and teammates to improve the TA function. You’ll work directly with talent partners and hiring managers to ensure a frictionless candidate experience.
Your qualifications:
Minimum
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7+ years of consistent, highly autonomous and progressive experience delivering metrics-based success in a data-driven talent acquisition function, preferably in a Series C/D/E stage SaaS company
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Proven ability to source and engage passive candidates through multiple channels (e.g., AI tools, digital and live events, social media, networking, VC partnerships, employee referrals, Boolean search)
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Excellent interpersonal and communication skills, with the ability to build relationships with candidates, hiring managers, and other stakeholders
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Experience using LinkedIn Recruiter, JuiceBox, other sourcing tools, and deep expertise in one or more applicant tracking systems (experience with Ashby a plus)
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Strong understanding of talent and competency models, recruiting fundamentals, competitive market awareness, social media, and the online market space, including industry intelligence platforms, academic institutions, alumni associations, and other sources of great candidates
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Superior influencing skills with talent partners and hiring leaders evidenced by depth of technical knowledge in presenting highly-qualified candidates that exceed hiring manager expectations with nearly zero friction.
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Previous recruiting and/or sourcing experience for a wide range of technology disciplines, including but not limited to Full-Stack SWE, AI/ML, Infrastructure, Data Engineering, Eng Leadership, Principal-level ICs
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Demonstrated experience in market research, data analysis and common analysis tools (e.g. Sheets, Excel, SQL).
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Expert knowledge of Google Suite/ dashboarding in one or more tools
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Excellent communication, time management and negotiation skills
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Ability to work in a fast-paced, startup environment
Preferred
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Experience developing a multi-year sourcing strategy and delivering and defending it to Leadership and C-suite (adaptable to non-technical functions)
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Experience managing large, cross-functional projects.
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Balance of scaled tech company and mid-stage Series C/D/E startup experience
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Current or previous experience as a tester or in advisory capacity to key TA tech platforms
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Strong preference for talent based in New York City Metropolitan Area who are open to 1-2 days/week in office in midtown
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
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