Manage in-house operations, lead employee services, improve service quality, oversee budget, and foster team development.
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You manage the in-house operations in the Mondelēz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.
How you will contribute
You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center's annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
More about the role:
-English: advanced (must)
-Spanish: advanced (must)
-Portuguese: desirable
-Experience in a Talent Acquisition position (desirable)
-Strong project management experience (Process redesign).
-Really high interest in techology (Manage tech deployment projects).
-Good analytical mind, connect data to insights.
-Strong stakeholder management & influence
No Relocation support available
Business Unit Summary
Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as Lacta, Field and Terrabusi among others. We are known for our resilience and good humor and live our purpose with passion and commitment.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You manage the in-house operations in the Mondelēz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.
How you will contribute
You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center's annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Managing people and relating well with all center colleagues
- Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
- Managing a shared service or BPO delivery center regionally in a global organization
- Managing vendor relationships
- Project management with experience managing large-scale projects
- Data analysis with a focus on accuracy and attention to detail
- Multi-tasking, problem solving and managing fluctuating workloads
- Building relationships, motivating, educating, and mentoring
- Taking initiative
More about the role:
-English: advanced (must)
-Spanish: advanced (must)
-Portuguese: desirable
-Experience in a Talent Acquisition position (desirable)
-Strong project management experience (Process redesign).
-Really high interest in techology (Manage tech deployment projects).
-Good analytical mind, connect data to insights.
-Strong stakeholder management & influence
No Relocation support available
Business Unit Summary
Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as Lacta, Field and Terrabusi among others. We are known for our resilience and good humor and live our purpose with passion and commitment.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Top Skills
Customer Service
Data Analysis
Project Management
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