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Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.
SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.
We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.
SUSE Rancher Support Team Lead
Job Description
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities:
- Manage area(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
- Generally sets work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
- Services are provided on standard, specialized or complex systems.
- May be responsible for leading, managing, sponsoring or participating on projects.
- Responsible for managing a budget.
- Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met.
- Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business.
Education and Experience Required:
Typically a Bachelor's degree or equivalent experience required 6-8 related experience in customer support with proven managerial abilities
Knowledge and Skills:
- People management responsibility.
- Demonstrate some in-depth knowledge of corporate organization and policies.
- Demonstrate business, technical or functional knowledge at the mastery level.
- Demonstrate administrative or operations knowledge.
- Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
- Demonstrate management capability.
- Familiar with the full portfolio of offerings, with detailed knowledge of services which are delivered out of their organization.
- Ability to lead project teams.
- Demonstrates detailed knowledge of support solutions.
- Demonstrates thorough knowledge of industry drivers relating to TCE.
- Called upon to create or implement strategic plans, goal setting, and Plan of Record management.
- Knowledge of teh company's financial management processes.
- Forecast and manage to a budget.
Job
ServicesWhat We Offer
We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.
SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.
This is a compelling opportunity for the right person to join us as we continue to scale and prosper.
If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!
We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.
Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.
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