About:
Helius is a leading developer platform on the Solana blockchain, dedicated to inspiring and accelerating the creation of crypto-powered software. Customers like Coinbase, Jupiter, and Phantom use Helius to power their applications on Solana.
We’ve raised over $34m from Haun Ventures, Founders Fund, Foundation Capital, 6th Man Ventures, Reciprocal Ventures, Chapter One and angel investors including Solana co-founders Anatoly Yakovenko and Raj Gokal, and Balaji Srinivasan. Our team members have previously built mission-critical, scalable infrastructure at AWS, Coinbase, Stripe, Google, Digital Ocean, and more.
We are looking for an experienced Account Manager to join our growing team as we enter our next phase of growth after raising our Series B in September and growing revenue 20x in 2024. You’ll work directly with our Chief Revenue Officer in addition to working cross functionally with our Engineering, Developer Relations, and Operations teams.
Key Responsibilities:
Become a product expert and help customers use Helius effectively
Ensure strategic accounts are onboarded successfully
Serve as the key point of contact for strategic accounts, build relationships with key stakeholders, field technical and account issues where possible, collaborate with engineering on technical issues where necessary
Identify and understand customer’s pain points, map pain points to existing solutions, and encourage adoption of new products
Own contract renewals to retain existing customer revenue
Collaborate with Product and Engineering teams to surface product or adoption blockers to improve our customer experience
Qualifications:
5+ years of work experience in technical account management or sales roles
Experience working with a technical audience
Strong problem-solving and analytical skills, with the ability to adapt to new technologies quickly
Comfortable working and adapting in a fast-paced and scrappy environment
Excellent communication and collaboration skills
High degree of ownership and agency, eager to take charge of projects with undefined process
Nice to Have:
1+ years of prior work experience in crypto
Benefits:
Interesting and challenging work
Competitive salary, commission, and equity package
Flexible work hours and remote-friendly environment
Generous vacation and time-off policy
Health, dental, and vision insurance (US)
Wellness and education budget
Opportunities for personal and professional growth in a fast-paced, dynamic industry
Helius is an equal opportunity employer.
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