As the Senior Strategic Analyst, Collections Performance, at TrueAccord you aren’t a reporting analyst—you are a Performance Operator. Your mission is to own the "truth" behind our collections performance, diagnosing the deep-rooted drivers of liquidation and engagement across our product and strategy layers. This is a role for a high-influence leader who can navigate ambiguity, challenge underperforming narratives with evidence, and drive measurable outcomes across the entire platform.
What You'll Do:
Own the Root Cause: Lead the "detective work" required to diagnose performance shifts. You will distinguish between market conditions and internal strategy drivers, prioritizing high-impact problems for immediate resolution.
Drive Decisive Strategy: Design and execute sophisticated A/B and multivariate tests tied directly to recovery. You won’t just share insights; you’ll ensure those experiments result in concrete implementation and strategy changes.
Influence the Product Roadmap: Identify the technical gaps or logic errors impacting performance and translate them into actionable requirements for our Product and Engineering teams.
Empower Client Success: Arm our Client Managers with sharp, defensible recommendations. You will be the authoritative voice in high-stakes client conversations when performance is at risk.
Foster Cross-Functional Accountability: Act as the "source of truth" for the organization, driving alignment between Data Science, Product, and Client Management to ensure performance risks are addressed immediately.
Scale Through Frameworks: Build the repeatable diagnostic frameworks and Looker dashboards that allow our performance insights to scale as we grow.
Navigate Without Authority: Influence outcomes across teams where you may not have formal authority, using your data and strategic vision to force clarity and correct underperforming strategies
Who You Are:
A Collections Strategy Expert: You bring 8+ years of experience in Collections Analytics or Debt Recovery. You have a deep, intuitive understanding of liquidation curves, recovery math, and digital engagement metrics.
A SQL Power User: You have expert-level SQL skills and are comfortable navigating complex, multi-layered data schemas to build optimized datasets.
AI-Literate: You are already leveraging GenAI tools (like ChatGPT Code Interpreter or Claude) to accelerate your analysis and sharpen your insights.
A Statistical Thinker: You have a firm grasp of experimental design and statistical significance, ensuring every test we run is built on a solid foundation.
An Elite Communicator: You can take a 50-tab spreadsheet and distill it into three bullet points that an executive or a bank auditor can act on with total confidence.
Technically Proficient: You are a pro with visualization tools (preferably Looker, but Tableau or similar works) and are comfortable working within a Mac/G-Suite environment.
Quantitatively Grounded: You hold a Bachelor’s degree in a quantitative field (Math, Finance, Economics, or Data Science) or have equivalent practical experience in a high-stakes analytical role.
