About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.
What you’ll do
- Be an instrumental leader across our core experiences (Calling, Meetings, Messaging), working closely with other Design team members to help shape our product and design direction, as well as fostering cross-functional collaboration.
- Identify key opportunities to address customer needs by leveraging insights, feedback, and research, ensuring our products deliver maximum value.
- Partner closely with teams to help define long-term strategies and actionable short-term tactics, driving alignment across multiple teams for our core experiences.
- Navigate ambiguous problem spaces with confidence, aligning with key stakeholders and leadership to move projects toward impactful solutions.
- Invest in the Design team’s growth, educating about best practices and approaches for mobile and other non-standard devices.
Skills you’ll bring
- Extensive track record of shipping complex, high-quality, impactful product design work.
- An online portfolio with multiple projects that demonstrate of thoughtful work executed at a high-quality and has delivered significant impacts to the business.
- Frames strong rationale for design decisions that persuades peers and executives.
- Stays abreast of emerging design trends, technologies, and best practices, with a relentless drive for excellence and continuous improvement.
- Demonstrated track record elevating a team’s craft through active critique, collaboration, and mentorship.
- Extensive knowledge of touch and haptic interaction patterns.
Extra-special candidates will have
- Experience working on B2B applications or AI products in a SaaS environment.
- Familiarity with multi-device ecosystems.
- Active participation in the global design community through writing, speaking, or open-source contributions.
- Proven ability to identify and propose new opportunities for monetization and competitive differentiation.
All applicants should be prepared to provide multiple examples of how they’ve led large initiatives, taking efforts from ideation to production in partnership with product teams. This role isn’t just about creating beautiful designs; it’s about making a difference in how businesses communicate and accelerate Dialpad’s AI-powered innovations. Help us revolutionize business communication at Dialpad!
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.
British Columbia, Canada Salary Range
$161,550—$199,483 CAD
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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