Sr. Manager, Technology PMO and Planning

Company Description:
At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.
Department Overview & The Opportunity
McDonald's Canada is one of our largest markets and is part of the wider "Lead International Operated Markets (Lead IOM).
The Technology PMO and Planning Manager is responsible for leading the Canada Technology Project Management Office and collaborate with cross-functional leaders across the Canadian Business and key Segment and Global stakeholders to lead annual planning activities and deliver achievable, aligned, and well-funded Technology roadmaps that support the overall business strategy and plan.
They are also responsible for managing the Canadian Technology Intake Program to ensure that tech enabled requests from the Canadian business are triaged, prioritized, and effectively managed to deliver against business needs.
They provide the clarity required to the Technology Senior Leadership Team, the Global Segment Business Planning Team, and the wider business of the project health of programs, projects and initiatives through creation and publishing of management reports and dashboards.
They are a people leader who is responsible for managing the Technology Project Management functional group, their organization and resources, and operating processes. They are able to inspire high performance, help overcome roadblocks, and motivate talent growth and development that fits within the McDonald's culture.
Duties

• Leads and manages the Technology Project Management team to plan, execute, and deliver all projects/programs assigned and responsible to the Technology function by managing a complex and sophisticated portfolio and ensuring alignment with software, hardware, cross-functional, and local/Global needs and priorities.
• Represent Canada market in the Global Technology Annual Planning process - leading and coordinating collaborative efforts with key Canadian cross-functional stakeholders - National Operations, Strategy & Insights, Marketing, Delivery, Finance - and Segment/Global stakeholders to ensure outputs reflect market plans that are aligned on throughout the entire system
• Lead the Technology Intake Program to ensure that local business requests are properly triaged, assigned to the correct Tech cross-functional leads and delivered to meet the needs of the business.
• Financial planning and budget management for a portfolio with a budget of $10M+.
• Resource, vendor, and people management for Technology Project Management team, and support resource planning for other cross-functional areas of the Technology team.
• Ensure technology portfolio projects are aligned to governance requirements of global, segment, and local market.
• Gain a deep understanding of our technology stack-including frontend, backend, hardware, and infrastructure-and their dependencies to support Canadian and global priorities, to guide decisions on the technology roadmap.
• Ensuring all stakeholders in the Canadian market are aware of key dates aligned on with the Global Tech team such as National Deployment Ready, to ensure that these timelines are reflected in Canada plans for National Deployment Complete and Activation in Market.
• Report project status back to market, Segment, and Global throughout the life cycle of the projects.
• Maintains an on-going relationship with McDonald's market, Segment, Global to ensure program priorities are achieved to support the Canadian market strategy and business growth.
• Develops and implements strong governance models and process innovation to continue to develop project management office success.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 8+ years experience in IT or Technology related project management.
• PMP certification an asset or formal Project Management Training;
• Strong demonstratable experience leading, developing, and motivating a team of direct reports and contract employees that aligns with the McDonald's culture. Leadership of a Project Management Office is an asset.
• Understand the relationship between EPMO and wider customer/organizational requirements.
• Self-starter, self-motivated with a positive 'can do' attitude. Demonstrates a solution-oriented mindset and the ability to generate strong recommendations to solving problems they are responsible for.
• Be able to work under general direction within a clear framework of accountability, exercising substantial personal responsibility and autonomy and plan your own work to meet given objectives and processes.
• Plan, schedule and monitor your teams work to meet time and quality targets.
• Organized and meticulous with an outstanding attention to detail.
• Be adaptable to changing demands and a fast-paced environment.
• Rapidly absorb new information and apply it effectively.
• Communicate fluently, orally and in writing and present complex information to both technical and non-technical audiences.
• Strong stakeholder management skills with the ability to build lasting relationships and facilitate collaboration.
• Diplomatic ability to influence senior stakeholders and customers of the PMO.
• A strong customer-centric approach.
• Analytical mind-set with ability to perform root cause and options analysis.
• Experience of working within Waterfall and Agile frameworks.
• Excellent knowledge of project management tools and techniques.
• Highly proficient in Microsoft Office Suite, Project Management software. Experience in applying AI capabilities to work related activities and workflows is an asset.
• Take personal responsibility for driving your own development.

Additional Information:
McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.