161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Sr. Manager, Process Management - Third Party Management
About Capital One Canada
We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.
Working with us
How do we do things at Capital One Canada? We listen - to our people, and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so we're open to discussing flexible working arrangements that will best accommodate you.
At Capital One we're committed to diversity, inclusion and belonging . We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.
We're focused on helping associates live well-physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We've designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs-and much more-you'll discover that Capital One is committed to helping you live your best life.
A Day in the Life of a Senior Manager, Process Management - Third Party Management
In this role, you are the first line of defense to help ensure Capital One remains well-managed and avoids unnecessary risk. You will be responsible for overseeing Third Party Management processes and programs, ensuring their effectiveness is aligned with our strategic objectives. Collaboration with various stakeholders will be essential to ensure that all activities adhere to our Third Party Risk Management policies and relevant regulatory requirements.
Your expertise will be instrumental in enhancing and managing third-party relationships. You will engage with supplier managers, suppliers, and key stakeholders to identify potential risks. By applying your skills in process management, risk analysis, and critical thinking, you will contribute to achieving favorable outcomes.
If you are curious, eager to learn, and committed to risk and process management, this position offers an excellent opportunity for your professional growth.
Responsibilities:
- Serve as the Process Owner for Third Party management processes, accountable for supporting team members in enhancing controls, managing risks, and improving effectiveness
- Oversee the Canada Site Assessment and the Third Party Data Share Program.
- Ensure comprehensive oversight of all suppliers and services encompassed within our inter/intra-company agreements.
- Collaborate with colleagues and stakeholders (1st, 2nd and 3rd lines of defense) across organizations to achieve strategic objectives
- Lead governance activities, including control testing and reporting, for the Third Party Management organization
- Develop and manage policies, standards, procedures, and processes related to third party management
- Remain informed about changes in regulations and industry trends that may influence operational practices.
- Provide leadership and support as required for internal audit reviews, regulatory inquiries, incident management, and remediation activities.
- Participate in key management forums and contribute to continuous improvement of risk, process and project / program management practices
Basic Qualifications:
- Bachelor's degree
- At least 7 years of experience working in process management, risk management or continuous improvement roles
- At least 7 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.
- At least 4 years of experience leading a team
Preferred Qualifications:
- Previous experience in supplier management, supplier oversight or third party risk management roles
- Experience using Lean & Six Sigma tools & methodologies
- Program/Project Management expertise
- Previous experience in banking/finance or another highly regulated industry
- Experience in basic coding and/or data visualization (e.g. SQL, Tableau)
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
