Position Title: Sr Manager E2E Control Tower
Position Type: Regular - Full-Time
Position Location: Toronto HQ
Requisition ID: 35529
Summary:
McCain Foods is looking for a highly motivated individual who can excel in a fast-paced environment and is excited about creating a customer centric supply chain. We are seeking a talented, bright and hardworking individual with a proven track record of success to establish a new team within the Customer Solutions NA organization.
The primary responsibility of the Senior Manager, E2E Control Tower NA is to ensure the near-term and long-term health of our distribution network and to maximize the fill rate of customer orders. The Control Tower plays a key role in facilitating / managing trade off requirements based on cost and customer services levels to ensure Supply Chain E2E performance. In times of limited supply, this role will own the customer allocation process and execution of priorities set by McCain Sales.
The role will design and build out industry leading process capability (SOP's) focused on cultivating a customer centric Supply Chain. This will be done by leading & coaching a team, collaborating with stakeholders to identify current points of opportunity and implementing sustainable corrective actions to improve the customer experience in North America.
The ideal candidate for this position is inquisitive about our business and understands the importance of Fulfillment processes both internally and externally to drive strategic supply chain partnerships with Customers. Leveraging data analytics to provide insights and guide decisions is essential. Candidates must also possess superb analytical capabilities, outstanding business insight, and excellent verbal and written communication skills to include demonstrated success with people development and leadership. Ability to work independently within broad guidelines, function effectively under time constraints, with changing priorities and work on a number of initiatives simultaneously.
Essential Duties and Responsibilities:
- Function as the overall Control Tower for the McCain North American Supply Chain network ensuring prioritization and health of all inbound and outbound movements through the network. Develop and maintain tools to ensure proactive actionability.
- Own the regular review of network sizing. Leverage and develop internal projection tools and other forecasting tools to maximize cost competitiveness and service levels of the McCain North American network.
- Identify and prioritize opportunities for improvement and oversee the response of key Supply Chain stakeholders highlighting future capacity constraints and/or bottlenecks.
- Own the stock allocation and alignment processes.
- Ensure the connectivity of operations inclusive of Deployment, Customer Solutions, Demand Management, Logistics and Sales.
- Develop, monitor and report KPI scorecards across different geographies and operations. Incorporate observations of performance monitoring into reports and provide actionable insights for management.
- Lead service triage efforts at a Business Unit, Customer, Channel or Site specific level as needed.
- Proactively prioritize movements to maximize fill rates and ensure the health of all inbound and outbound movements across all distribution networks and Business Units.
- Work closely with the Go-To-Market VP, Directors Customer Experience SC, and Director Customer Service NA, and the Director of E2E Network Operations to regularly review service levels for key customers, channels, and Business Units, reporting out on historic drivers, proactive actions and plans and future outlook.
- Support robust S&OE activities along with Customer Hypercare needs.
- Monitor analytics and reporting to define opportunities to level-up Supply Chain reliability, performance and cost. Examples include site throughput, lead times, CFR by DC, in-bound on-time %, out bound on-time %, DC/Trans capacity (both operational and theoretical).
Required Education, Knowledge, Skills, and Abilities:
- Bachelor's Degree in Supply Chain, Business, Finance or Operations Management.
- Five - seven years Supply Chain experience, including Customer facing roles, Logistics, Network Planning, Supply / Demand Planning.
- Proven people leadership to include leveraging of talent development tools / processes that ensures competent bench strength and talent pipeline.
- Initiate open and candid coaching conversations at all levels.
- Thorough, detail oriented with the ability to work with speed and accuracy.
- Results focused. Bias towards action, able to analyze multiple pieces of information and act decisively.
- Effective communication skills (both oral and written) with the ability to interact with all levels of the organization.
- Understand sources of information and is able to procure information effectively.
- Tact and diplomacy - Initiate and lead open conversations with teams, customers and stakeholders to build trust and credibility.
- Anticipate stakeholder needs, and develop and discuss potential solutions, ever before the stakeholder recognizes they are required.
- Demonstrated ability to solve complex problems, through the use of organized project planning tools.
- Strong SAP competencies to include exposure to transactional research and error resolution.
- Highly proficient in MS Excel, PowerPoint, Power BI and TMS.
- Expert level understanding of major business processes and associated data within the Customer Solutions space, as well as a working knowledge of relevant departments (such as supply planning, manufacturing, sales, marketing, engineering, IT, etc.) and how they integrate with Logistics.
- Cross functional awareness with the ability to lead others who report to other parts of the organization to deliver projects successfully on-time and on budget.
- Ability to coach others to identify, gather and interpret relevant data, assisting with root cause analysis and problem resolution.
- Engages with cross-functional teams supporting supply chain process improvement projects.
- Develop new processes and procedures as needed to support successful strategic projects.
- Successful demonstration managing multiple requests at one time, while meeting (or exceeding) stakeholder expectations.
- Ability to coach, mentor and hold others accountable.
- The ability to listen to input and feedback from stakeholders, while managing scope creep and filtering out non-relevant information.
This role can be based out of any of our NA Corporate offices: Oakbrook, Toronto, or Florenceville, New Brunswick.
About McCain.
At McCain, we're feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values-Family, Authentic, Trusted, and Quality-shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!
Leadership Principles.
Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.
We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.
The McCain Experience.
We are McCain: this statement is about our power collectively and our importance individually-your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we're better together.
#Ll-hybrid
Compensation Package : $107,600.00 - $143,500.00 CAD annually + bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.
Benefits : At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Supply Chain & Logistics
Division: NA Supply Chain
Department: E2E Network Operations
Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)
