About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the role:
Dialpad is looking for an Sr. Web Analytics Engineer to enable data-driven decision-making and optimize web performance. This role bridges data engineering and analysis, focusing on empowering teams across marketing, product, and sales with actionable insights derived from web visitor and sales funnel data. This is an excellent opportunity for someone who thrives in a collaborative environment, can distill data down to key recommendations, and is eager to take ownership of Dialpad’s web analytics.
What you’ll do:
- Collaborate with the web team to identify key metrics and dashboards needed to monitor performance.
- Partner with the data team to design, build, and maintain scalable data pipelines to transform raw web data into structured, actionable datasets.
- Build and manage dashboards in Tableau to monitor website performance—from engagement and user metrics through to sales funnel performance.
- Proactively provide regular performance updates and recommendations for optimization.
- Conduct deep dive and ad hoc analyses to investigate why a specific trend is occurring.
- Monitor impact of website testing and optimizations to determine impact through to pipeline and revenue.
- Promote self-serve analytics exploration (where possible) by developing a comprehensive suite of fully automated and reliable dashboards.
Skills you’ll bring:
- 5+ years of experience with a mix of analytics/data engineering experience working with marketing/sales teams.
- A deep understanding of how web engagement metrics impact pipeline and revenue downstream.
- Experience creating visually compelling dashboards Tableau or similar BI platforms.
- Proficiency across the following web tools or similar.
- Web analytics tools like Amplitude, FullStory, or similar.
- Optimization tools like Optimizely, Intellimize, or similar.
- CMS tools like Contentful, Webflow, or similar.
- Chat tools like Qualified, Drift, or similar.
- Customer data platforms like Segment or similar.
- Investigative mindset and strong problem-solving skills with an ability to translate business questions into data solutions.
- Excellent communication skills allowing you to communicate complex data in a clear, concise, and understandable manner to non-technical audiences.
- Highly collaborative with the ability to work cross-functionally in a fast-paced environment across multiple teams.
- A growth mindset and eagerness to learn and adapt to new technologies and challenges.
- Ability to build reports and dashboards in Salesforce or similar CRM tools.
- Proficiency in SQL, Python, and dbt for data transformation and modeling.
- Experience with cloud-based data warehouses like BigQuery.
Benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.
British Columbia, Canada Salary Range
$100,300—$123,900 CAD
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
