We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
You'll be part of a dynamic, collaborative team with a heart for delivering value that exceeds expectations. You’ll be responsible for building, managing and maintaining the non-production front end environment for our QA testing environment while providing ongoing support and maintenance to our lab environment. As a Sr. Technical Analyst, you will support multiple Lines of Business through the project lifecycle with their Desktop, VDI and Server build and support requirements. You will also be engaged to consult with our partners as required to come up with thoughtful solutions to challenges.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How You’ll Succeed
- Subject Matter Expertise - You have experience troubleshooting and supporting Windows 7 and 10 desktop environments. You are familiar with OSD for building desktops and VDIs. A basic level understanding of GPOs, Active Directory, Networks is a nice to have. While you’ve completed Technical training through Certification, Diploma or Degree programs, you also have previous experience working with the desktop environment. An ability to adapt to changing environments and to learn is critical for success in this role.
- Excellent Communication Skills - You understand that clear, concise communication is essential in promoting strong relationships. You listen intently and are able to get to the root of an issue to resolve it quickly. You understand how important it is to manage expectations through timely updates to your partners. You are highly organized which comes through in your verbal and written communication.
- Team Player - As a valued team member, you share knowledge, provide assistance and support the team through encouragement and participation. You recognize that when it comes to project work everyone on that project is part of a team.
- Troubleshooting - You are often called upon to troubleshoot and consult on various issues. As a result, you enjoy investigating, researching and monitoring to come up with proactive solutions.
Who you are
- You can demonstrate experience in Technical Troubleshooting--Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems. It is an asset if you have SCCM knowledge, Windows 10/11, TCP/IP, Microsoft Office 365, VM Ware/V-Sphere, Active Directory AGPM, GPO Admin, PowerShell.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way
- You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
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We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
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We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-750 Law Ave. W., E7
Employment Type
Regular
Weekly Hours
37.5
Skills
Application Configuration, Applications Support, Application Testing, Infrastructure Management (IM), Project Coordination, Technical Support
