The Role
Responsible for deriving and delivering increased value to Fusion customers, the Senior Account Manager seeks to expand relationships with key clients, partner closely with customers to achieve their program goals, ensure customer satisfaction, and drive revenue growth. This role serves as a trusted advisor, identifying needs, challenges, and opportunities and aligning Fusion Risk Management solutions to deliver increased value. The Senior Account Manager will work cross-functionally with internal teams to drive adoption, growth, retention, engagement, and satisfaction.
- Manage a portfolio of key client accounts to ensure successful onboarding, adoption, growth, retention, engagement, and satisfaction.
- Develop customer value plans to understand Fusion customers and the businesses they operate as well as their organizational and program goals to support continuity, recovery, crisis, risk, and resilience.
- Proactively create pursuit strategies that align to customer priorities to drive cross-sell and upsell opportunities within Fusion's corporate client base.
- Act as the primary contact for high-value clients, deepening, expanding, and elevating relationships across customer organizations.
- Develop and nurture relationships with key executive stakeholders to drive strategic conversations and business alignment.
- Lead negotiations for renewals, expansions, and pricing strategies to optimize revenue opportunities.
- Monitor client health metrics and proactively address potential issues to mitigate churn risk.
Knowledge, Skills, and Abilities
- Demonstrated experience managing high-value accounts with a history of consistently meeting or exceeding revenue growth targets.
- Proactive and active seller always seeking ways to drive additional value for customers.
- Strong communication, negotiation, and problem-solving skills with an ability to influence executive stakeholders.
- Experience in developing and executing strategic account plans.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Ability to work independently while collaborating effectively in a fast-paced environment.
- Experience in risk management, business continuity, or related industries is a plus.
Qualifications (Education and Experience)
- Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
- 5+ years of experience in continuity, recovery, crisis, risk, or resilience fields preferred.
- 5+ years of experience in account management, enterprise sales, or customer success within the technology or SaaS industry.
Milestones for the First Six Months
In one month, you will:
- Develop a comprehensive understanding of Fusion Risk Management solutions, industry positioning, and value proposition.
- Build relationships with key accounts and internal teams and begin to execute in the field.
- Familiarize yourself with Fusion's CRM system, internal sales strategies, and account management processes.
- Participate in advanced product training and onboarding sessions.
In three months, you'll:
- Take full ownership of assigned key accounts and drive client engagement strategies.
- Identify and initiate cross-sell and upsell opportunities, setting up initial expansion discussions.
- Conduct account reviews and formulate strategic account expansion plans.
- Begin executing renewal and contract negotiation strategies.
In six months, you'll:
- Achieve key performance metrics related to client retention, revenue growth, and account expansion.
- Successfully implement strategic account plans with measurable impact on customer satisfaction and business value.
- Establish yourself as a trusted advisor and go-to resource for key accounts.
- Contribute to process improvements and share best practices to enhance account management effectiveness.
This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.
Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
