Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge-all from one AI platform.
Forethought has raised over $92M in VC funding from top investors including STEADFAST Capital Ventures, New Enterprise Associates (NEA), Ashton Kutcher and Guy Oseary's Sound Ventures and the CEOs of Robinhood, Carta, and Qualtrics. In 2018, Forethought launched and won at TechCrunch Disrupt-the world's most prestigious startup competition-and was featured in Forbes 30 Under 30. More recently, Forethought was listed as one of Forbes' Next Billion-Dollar Startups.
We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. We're looking for an experienced Enterprise Sales Engineer for our Senior Sales Engineer Role. You’ll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients to reimagine their Customer Experience workforce with our AI - Agatha. We're looking for folks with a growth mindset, who love to solve the world's hardest problems and want to change the world with a bunch of energetic and passionate Forethinkers!
What You'll Be Doing (Responsibilities):
- Strategize and work closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunities
- Build and deliver customized demos to clients, from practical users to senior management demonstrations
- Present solution proposals, business benefits, competitive advantages, and how Forethought solutions can meet clients' current and future needs
- Lead technical scoping sessions with clients to collect, analyze, clarify, and document business requirements. Provide clients with solution proposals, ROI, Mutual Success Plan, and Implementation timelines
- Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solution, set expectations with clients to ensure customer satisfaction
- Demonstrate thought leadership and provide guidance to clients on adopting AI solutions to improve the efficiency of existing business processes
- Work closely with the Implementation team, Engineering team, Product team, and other Sales Engineers to strategize on opportunities, cross-training, and knowledge transfer
Who You Are (Skill):
- 5+ years experience working as either:
- Enterprise Sales Engineer, Data Analyst, Data Engineer, Data Scientist, AI/ML Engineer, or Big Data Consultant related role
- Hands-on experience with Python, SQL, HTML, JavaScript and bash script
- Experienced in working with APIs
- Experienced in working in a client-facing role, ideally in a pre-or post-sales support role
- Familiarity with concepts and technologies used in building large-scale end-to-end machine learning infrastructures
- Familiarity with NLP concepts and use cases, such as word embeddings, BERT, GPT, DPR, sentiment analysis, topic modeling, and Question/Answering
- Good understanding of software sales cycle and strategies
- Excellent communication skills, able to explain complex technical concepts to non-technical audiences
- Good to have: Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc.
