Solutions Consultant (12 month contract)

We’re looking for a Solutions Consultant (12 month contract) to advise fast-moving organizations on how to achieve their business objectives using social media. You’ll be working with prospective clients to understand their business needs and guide them on the Hootsuite and Talkwalker solutions that will help them better connect with their audiences. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to hybrid applicants located in Vancouver or Toronto or remote within Canada where we comply with our legal hiring entities. In this role, you will report to the Senior Manager, Solutions Consultants. 
Please note: this is a contract role with a duration of 12 months and an estimated start date of September 8th, 2025. 

WHAT YOU’LL DO:

• Partner with our sales team on net new and upsell opportunities, serving as the go-to technical advisor throughout the sales process. 
• Contribute to personal, sub-regional and regional targets. 
• Participate in discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization. 
• Deliver concise, compelling, value-based presentations and product demos, typically at social media practitioner level. 
• Maintain an in-depth and up-to-date understanding of features and upcoming releases for Hootsuite, Talkwalker, and Partner products by actively attending product councils and learning sessions. 
• Share learnings from experiences, training and external sources with colleagues in the regional Solutions & Innovation team via regular team meetings and through team collaboration tools. 

WHAT YOU’LL NEED: 

• 1-2 years of sales, marketing, or social media management experience.
• College or university degree/diploma (or have equivalent industry experience).
• Working proficiency in Hootsuite, Salesforce, G Suite Applications, and video conferencing software, or the ability to quickly learn and understand new software.
• An aptitude for explaining how solutions work.
• Curiosity for how businesses in various industries operate.
• Ability to understand and articulate our most common social use cases in marketing, advocacy and service.
• Knowledge of Digital Marketing / Social Media Management Solutions.
• Clear, concise, and confident presentation skills with a competence in storytelling.
• The ability to take complex technical features and explain them to a non-technical audience.
• Proven track record of meeting business objectives or defined targets.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
• Self Development: Is personally committed to, and actively works to continuously improve.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-EM #LI-Remote