Solution Architect - Team Lead

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market. 

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

We are seeking an experienced Solution Architect Team to exceed our customers' expectations. The successful candidate will split their time between managing and mentoring team members and working directly with our utility customers to implement cutting-edge enterprise applications.

As Solution Architect Team Lead, you will be crucial in working with clients, managing people and contributing to best practice. In this role your time will be split between working as a Solution Architect, completing people management activities and working with the other Team Leads to help define implementation best practices.

People Management:

• Define goals and objectives for direct reports that align with the overall strategic direction provided by the Implementation Manager
• Perform regular 1:1 meetings with staff to monitor performance and goals
• Provide timely feedback to team members and management on staff performance
• Conduct regular team meetings to discuss progress on Goals and Objectives and discuss challenges and strategies for improvement
• Enforce quality control processes and perform regular audits to ensure following best practices and quality of work
• Work with the implementation manager and other team leads to develop, update, and maintain documentation on best practices
• Ensure people are delivering as required to meet utilization targets; Work with Project Managers, Service Delivery Management to ensure resources and tasks are assigned to the appropriate resources to ensure project milestones are met.

Implementation:

• Conduct and supervise Discovery (Analysis) sessions
• Oversee and approve the Discovery Report
• Conduct and document Business Process reviews
• Review and provide feedback on all Business Process Design documents
• Lead and document Integration Design sessions
• Create and maintain process flows
• Create and maintain best practices documents for system configuration and testing
• Provide input on training and testing materials
• Oversee and assist with system configuration
• Responsible for the overall quality of the implementation, completing regular audits and quality checks, and ensuring best practices are followed
• Conduct Data Mapping exercises
• Work with SpryPoint Clients to match best practices with future state business requirements

Documentation:

• Support the creation and maintenance of best practices documents for system configuration, testing, and overall system design
• Create reports for Business Process Reviews
• Document Integration and Enhancement Design requests
• Provide input on training and testing materials
• Assist in the creation of customer-specific training documents
• Document issues encountered during the testing and acceptance phases 
• Maintain project-related documentation including issues logs, configuration guides and test cases

Qualifications:

• 3+ years of experience implementing enterprise utility software, specifically with utility Customer
• Information Systems (CIS).Experience with Mobile Field and Workforce Management (MFM & MWM), Work Order & Asset Management (WAMS) and Customer Engagement Portal experience is an asset
• Experience analyzing large data sets is an asset
• Ability to map processes and have worked in a large process mapping project
• Proven ability to create clear, complete documentation
• Strong understanding of relational databases & SQL in particular
• Experience working with Reporting & Business Intelligence Platforms
• Interest in expanding knowledge and applying knowledge to solve industry problems

Competencies:

• Proven ability to mentor, lead and provide feedback to direct reports
• Effectively prioritize and execute tasks in what can be a high-pressure environment
• Strong written and verbal communication skills, and a proven ability to present information clearly and concisely
• Enthusiastic approach to learning new skills and open-minded to change
• Proven interpersonal skills, the ability to build and strengthen relationships, and the ability to foster cooperation with numerous stakeholders including senior management, clients and business partners
• Confidence to work independently and interpersonal skills to work as a member of internal and external teams
• Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively
• Comprehensive understanding of implementation methodologies of complex software implementations
• Understanding of organizational change management and the challenges associated with enterprise-level software implementations
• Deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others

Why SpryPoint?

🚀 Remote-first and autonomous working environment with flexible working hours

💰Competitive compensation package

💻 Macbook + $500 towards your home office setup

🏥 Health, dental, vision, and life insurance

🏝️ Generous PTO, ½ day Summer Fridays, and unlimited sick days 

📈 RRSP (Canada) and 401k (US) matching program

🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program

🧳 Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.