The ServiceNow Lead oversees the delivery of ServiceNow solutions, ensuring quality execution and client relationships, while managing multiple technical workstreams and teams.
This is a remote position.
Position: ServiceNow Lead
Location: Toronto, ON (remote job)
Job ID#: DLTJP00055857
Duration: 6 Months
Role Overview
The ServiceNow Lead is responsible for the end‑to‑end delivery of ServiceNow‑based solutions, coordinating across multiple technical workstreams and subject‑matter expert teams. This role partners closely with project management, technical leadership, and senior stakeholders to ensure high‑quality delivery, strong client relationships, and effective governance across complex implementation initiatives.
Key Responsibilities
- Lead end‑to‑end delivery of ServiceNow solutions across multiple technical disciplines
- Partner with project management, technical SMEs, and senior leadership to manage delivery, communication, and expectations
- Identify and escalate delivery risks, issues, and dependencies proactively
- Maintain awareness of project scope, onboarding responsibilities, and overall technical architecture
- Review task progress, quality of deliverables, and intervene where necessary
- Coordinate documentation delivery with technical leads and project managers
- Support project planning and execution across multiple workstreams
- Facilitate technical design discussions during build phases
- Provide status reporting aligned to the overall project plan
- Manage client relationships, communications, and escalations
- Support financial reporting through forecasting and infrastructure cost management
Qualifications
- Bachelor’s degree or equivalent professional experience
- 5+ years of experience with ServiceNow modules such as ITSM, HRSD, SPM, and IRM
- 5+ years leading large‑scale, complex technology implementations
- Proven experience leading teams, prioritizing work, and managing risks
- Strong communication and stakeholder management skills
- Ability to operate effectively in fast‑paced, multi‑tasking environments
- Consultative, client‑service mindset
- Demonstrated leadership capabilities
- Proficiency with Microsoft Office and executive‑level presentations
About Symbiotic Digital
Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you.
(Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways:
- Digital Experts: IT Consulting expertise — Bright Minds That Produce Proven Results
- Recruitment: Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital enables organizations to solve complex business and IT challenges through proven technical experts evaluated via our Quality Management System (QMS) Staff Development Model. We are a 100% Indigenous‑owned company.
Learn more: https://www.symbioticgroup.com/home-sd/
Submit resumes to: [email protected]
View all jobs: https://www.symbioticgroup.com/view-jobs/
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