As a Senior Customer Success Manager, you will interact regularly with customers to ensure they are up to date on product changes, onboard clients to the Sprinto platform, advocate for customer needs, support retention and upsell strategies, and mentor new team members.
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round
The Role
We are looking for a Senior Customer Success to join our Customer Success team. You will be Sprinto’s Ambassador for all its Customers. You’ll be the one who understands the customer businesses, is high on EQ and empathy and comes with a high sense of ownership.
Responsibilities
- Be the face of Sprinto for the customer – regular interaction to ensure key product updates are shared proactively and the customer is successful in their journey with Sprinto
- Own Pod level/Individual OKRs - track progress and ensure planned activities meet the desired outcomes
- Customer Onboarding: Onboard clients onto the Sprinto platform by working with the Onboarding team and ensuring top-notch customer experience
- Customer Advocacy – Our customers love Sprinto and share their love via G2 reviews, Case Studies, Video testimonials, etc
- Customer Retention and Upsell – Own a customer portfolio and ensure we are not only retaining but growing the revenue from the given portfolio
- Mentor new team members and help them meet their goals
Requirements
- You have 5-8 years of experience in a B2B SaaS product company
- You have excellent written and verbal communication skills – most of your time would be spent in interacting with customers
- You have a good understanding of cloud technology - words like S3 bucket, DB encryption, Virtual Private Cloud are not alien to you
- You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
- You are systematic and methodical - you make commitments and meet them consistently
- Customer information is at your fingertips and you are quick to identify any business opportunity
- You have strong prioritization skills and ability to work with multiple customers across the globe
- You are a first-principle thinker and quick in identifying process improvements
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy
Top Skills
Db
S3
Virtual Private Cloud
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