We are seeking a Senior VIP Manager to help us build a loyalty program around our dedicated player community. You will be responsible for building a strategic plan that identifies, engages, and nurtures this key demographic on the networks they are most comfortable on.
As the Senior VIP Manager you will be the voice of our brand to players and the voice of the players internally, advocating for improvements that improve their player experience. You’ll collaborate closely with marketing, content, and player support teams to ensure our community remains active, passionate, and well-served.
Responsibilities
Develop and execute strategies to engage, grow, and retain a passionate gaming community to maximize player lifetime value.
Create strong, authentic, and trusted relationships with our VIP players, providing them with personalized support and ensuring high levels of satisfaction.
Manage the creation of engaging content tailored for social media, forums, Discord, and other community channels.
Act as the primary point of contact between the company and the player community, responding to feedback and facilitating discussions.
Organize and moderate online and in-person community events, including live streams, Q&A sessions, and community challenges.
Collaborate with the marketing team to align community engagement efforts with broader brand initiatives.
Partner with influencers, ambassadors, and content creators to amplify community reach and impact.
Monitor player sentiment and provide actionable insights to internal teams, ensuring community feedback is integrated into product and marketing decisions.
Assist in the development of support strategies alongside the player support team to maintain a positive player experience.
Keep up-to-date with gaming industry trends, emerging community management techniques, and best practices in player engagement.
Requirements
7+ years of experience in community management, social media, or related roles in the gaming industry.
Strong proficiency in community platforms such as Discord, Reddit, TikTok, and social media.
Ability to analyze community sentiment, engagement metrics, and player behavior to inform strategy.
Excellent written and verbal communication skills with a natural ability to foster player relationships.
Experience working with influencers, ambassadors, and content creators to expand community reach.
Passion for gaming and a deep understanding of player communities.
Strong interest in generative AI and its applications in community engagement.
Interest in storytelling and creating engaging narratives.
Ability to collaborate with cross-functional teams, including marketing, player support, and development, to advocate for community needs.
Series Entertainment embraces diversity and is committed to creating an inclusive environment for all employees. We are an equal opportunity employer, welcoming individuals from various backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. If you are driven by the challenge of enhancing development operations and want to impact the future of gaming technology, we want to hear from you!
Take the next step in your career and apply to be part of our cutting-edge team today!
