Role:
The Direct Advisory Suite team is seeking a Senior Technical Solutions Manager to lead high-impact technical initiatives at the intersection of AI, product development, customer satisfaction, and platform strategy. This role requires a strong technical background, exceptional problem-solving skills, and the ability to synthesize complex, ambiguous information into clear, actionable insights and POCs. The ideal candidate is a hands-on leader who thrives in an intense cross-functional setting, driving innovation and ensuring operational excellence.
Important: This is a hybrid role that requires the successful candidate to be in the Chicago office Monday through Thursday.
Traits:
- Technical Proficiency: Have programming background and capable of prototyping.
- Problem Solving Skills: Can organize imperfect information and think creatively to overcome obstacles or generate actionable insights.
- Analytical Mindset: Ability to navigate complexity by reasoning through first principles.
- Project Management Skills: A high energy go-getter attitude thriving on execution and getting things done. High discomfort with status quo.
- Collaboration & Communication Skills: Perceptive to team dynamics and in building strong relationships to enhance teamwork and productivity.
- Comfortable with matrix org and leading by influence.
Desirable:
- Strong curiosity and understanding of latest developments in Generative AI.
- Tendency to tinker and experiment with everything.
- Good understanding and interest in Investing.
- Data analysis skills.
- Previous Client facing and/or lead experience
Responsibilities:
AI:
- Coordinate and advance the AI charter to implement AI Everywhere, in concert with the Morningstar AI Office.
- Evaluate and refine AI solutions to continuously iterate on their quality and capability.
- Motivate and track adoption of AI knowledge, tools and innovation across the business.
High Impact Customer Solutions:
- Intervene as necessary for crisis management to minimize disruption for product development teams.
- Coordinate implementation of ad-hoc tactical solutions/projects that have high Customer Impact.
- Connect dots in critical projects and provide coverage for tech leadership where it is lacking.
- Serve as a bridge between customer needs and product development, identify hidden opportunities for improved product and client experience by observing the intersection of sales, success, product and engineering.
- Ensure leadership commitments don't fall through the cracks with timely nudges and follow ups.
Facilitate Team Building, Accountability and High Performance:
- Ensure goals are aligned, communicated and followed through across teams.
- Identify and facilitate training, mentoring, and development opportunities for team members, including organizing workshops, tech talks, and learning sessions to enhance team expertise.
- Observe deviations from core strategy and recommend remedial measures.
- Refine/Monitor KPI and health dashboards to ensure teams are on track.
- Spot talent, and recommend nurturing options, providing forums for exposure and interactions with other teams.
- Facilitate team building activities to build trust and alignment.
Requirements:
- Engineering background with ten plus years of relevant experience.
- High energy individual looking to make a difference.
Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:
- Financial Health
- 75% 401k match up to 7%
- Stock Ownership Potential
- Company provided life insurance - 1x salary + commission
- Physical Health
- Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
- Additional medical Wellness Incentives - up to $300-$600 annual
- Company-provided long- and short-term disability insurance
- Emotional Health
- Trust-Based Time Off
- 6-week Paid Sabbatical Program
- 6-Week Paid Family Caregiving Leave
- Competitive 8-24 Week Paid Parental Bonding Leave
- Adoption Assistance
- Leadership Coaching & Formal Mentorship Opportunities
- Annual Education Stipend
- Tuition Reimbursement
- Social Health
- Charitable Matching Gifts program
- Dollars for Doers volunteer program
- Paid volunteering days
- 15+ Employee Resource & Affinity Groups
Base Salary Compensation Range
$114,600.00 - 206,280.00 USD Annual
Total Cash Compensation Range
$143,250.00 - 257,850.00 USD Annual
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
001_MstarInc Morningstar Inc. Legal Entity
