Senior Technical Program Manager, Localization

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

Remitly is a uniquely global company, serving millions of customers who speak many different languages, regardless of the country they live in. The Localization and Internationalization team works to ensure that Remitly's products are tailored for all customers both culturally and linguistically across the entire customer journey. We're looking for a seasoned expert to drive our efforts to expand and scale localization across marketing and product, and raise the quality of customer experience in all current and future languages. As a Senior Technical Program Manager, Localization, you'll partner closely with marketing, engineering, design, legal, and CS teams to implement scalable globalization solutions and workflows. This is a highly cross-functional, impactful role with the opportunity to shape the strategy for a fast-growing program.

You Will:

• Manage marketing localization workflows and translation quality, ensuring all content is culturally-resonant and linguistically-appropriate
• Support marketing teams to implement process and vendor solutions for global multimedia content (transcreation, video, audio, voiceover, OST, etc.)
• Build and own multilingual SEO strategy
• Work closely with engineering and design for product localization
• Drive tools strategy, workflow infrastructure, and automation to support continuous localization pipelines within internal systems
• Use data driven approaches to inform prioritization and drive impact
• Dive deep into areas of friction for customers and work relentlessly to solve them
• Manage budget and relationships with vendors and tool suppliers
• Lead strategic planning to align with business goals: roadmap, language strategy
• Develop program resources to increase company-wide awareness

You Have:

• 6+ years of experience in localization program management, including tech stack management
• 3+ years of experience working directly in marketing and product localization on the client-side
• Proven track record of launching new products and features internationally
• Working knowledge of internationalization requirements and frameworks, including prior success driving solutions for localizability issues
• High proficiency with translation management systems, integrations, testing, and overall localization and content tech stack
• Exceptional stakeholder relationship skills while managing a portfolio of end-to-end concurrent programs
• Ability to work with ambiguity, while making difficult tradeoffs between short-term outcomes and long-term impact

Compensation Details. The starting base salary range for this position is $128,000-$160,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits

• Three weeks vacation
• Health Benefits
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Life Insurance & Disability
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.