DESCRIPTION
The Managed Services team is looking for a Senior Systems Engineer who can craft and maintain flexible systems that meet the needs of our clients, both internally and externally. You will help to support the operation of a market-leading eCommerce and Digital Presence infrastructure.
RESPONSIBILITIES:
Maintaining the good standing of the server infrastructure. We are responsible for many Windows and Linux servers and an increasing investment in serverless technologies.
Support and maintenance of systems and infrastructure environments managed for our clients.
Working knowledge of ITIL processes (incident, change and problem management) and ITSM ticketing systems is a plus
Incident Management – Provide timely response to disruption of service and restoration of service ensuring proper documentation in ticketing system.
Change Management – prepare proper ticket documentation, implementation and backout plans to successfully implement changes to the client’s environments.
Problem Management – participate in working sessions and work to permanently resolve recurring and critical incidents.
Helping to research and develop new infrastructure technologies and approaches as they emerge.
Supporting several platforms at the server / service level. This at times includes eCommerce platforms, Content Management Platforms, Data integration, and custom systems.
Performing routine tasks related to the infrastructure of our clients’ systems.
Monitoring for and responding to anomalies within our infrastructure, including on-call rotation as part of a larger team.
Helping to design and improve our monitoring and reporting.
Developing and maintaining automation for provisioning and deployment of the server infrastructure.
Working closely with platform developers to solve their infrastructure-related issues, and mentoring others in understanding implications and limitations of the technology.
Troubleshooting incidents and problems in platforms we support.
REQUIREMENTS
Required:
Expert knowledge of Windows power shell and Linux shell.
Expert knowledge of web technologies (web servers, DNS, SSL, Browsers)
Working knowledge of web development processes (source control, deployment, etc)
Experience improving workflow (reducing/optimizing tasks)
Knowledge in deploying and maintaining cloud technologies as part of larger systems
Understanding of security implications of architecture decisions
Practical knowledge of common Azure and Amazon Web Services (AWS) services and practices
Willing to participate in on-call rotation as part of Global support.
Beneficial Skills:
ITIL certification; experience working in an ITIL shop
Operating eCommerce servers, especially Hybris, Magento 2, Drupal
Operating Content Management Systems such as Drupal, AEM
Load testing, pen testing, and providing security for cloud resources
Administering and using monitoring tools (NewRelic, splunk, sumologic, etc) to troubleshoot issues
Other cloud platforms, such as Google Cloud
Detailed working experience with any specific language or platform we’re required to support: such platforms as Hybris, Drupal, AEM, Magento 2, Fusion, React; and languages including Java, JavaScript, C# / .NET, PHP. Yes, this is a broad spread, but significant experience in any one of these technologies adds to our team capabilities as a whole.
