PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
We are seeking a Software Engineer 3 to join our Growth and Insights Engineering team. As an experienced member of our team, you will drive software engineering initiatives, lead technical decisions, and mentor team members while building robust, scalable solutions that enhance our customer experience and usage.
As an engineer on the Growth and Insights team, you’ll be working on the analytics platform that delivers key operational insights to our customers about their digital operations. Also, the team supports the encouragement of the growth and maturity of our customer’s usage of the whole PagerDuty product suite of features through insights and recommendations. Businesses rely on our metrics & insights to lower time to resolution, improve customer experience and reduce toil for their engineering teams. You’ll help us realize our long-term vision for the product by architecting and building robust data transformation pipelines, flexible dimensional models and performant queries that scale to our increasing data needs. You’ll also be responsible for the availability of our public analytics API, which helps customers build their own reporting capabilities on top of our platform. In addition to the backend data and API work, you will also help support the front end UIs that present the insights to the customer.
This role is expected to come into our Toronto office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities
- From day one, you’ll be designing, coding, testing and shipping backend applications or micro-services, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers.
- Design & implement distributed and highly available systems, and have opinions about what works and what doesn’t.
- You have knowledge of various database technologies and understand their relative strengths/weaknesses and trade-offs.
- Lead the design and implementation of complex engineering solutions
- Drive architectural decisions for features.
- Develop and implement strategic initiatives to improve developer experience and platform reliability
- Design and implement scalable solutions for automation using Terraform and other IaC tools
- Lead post incident reviews and drive systematic improvements to prevent recurring issues
- Collaborate with other engineering teams globally to define and implement development standards
- Champion observability and monitoring best practices across the organization
- Participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules
Basic Requirements
- 5+ years of experience designing, building, and operating large systems with scalability, availability, and performance requirements.
- Development experience working on customer-facing and web-based systems.
- Demonstrated experience with data modeling (star schema, etc.), extract transform load (ETL) processes and cloud-based data infrastructure
- Strong track record of leading software engineering initiatives
- Demonstrated experience leading technical projects and mentoring engineers
- Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk, Segment)
- Proficiency in at least one programming language (e.g. Python, Java, Ruby, Elixir etc.)
- Experience with cost optimization and capacity planning
- You have operational experience in a cloud data warehouse technology such as Redshift or Snowflake
- You have operational experience with modern data stack patterns & tools (e.g. ELT, Kafka,applying software engineering principles to data problems, etc.)
Preferred Qualifications
- Experience building user-facing public APIs
- You have built or worked on a customer-facing analytics product
- You have experience working with Elixir and Snowflake
- Knowledge of emerging AI trends in software engineering.
- Strong technical writing
The base salary range for this position is 123,000 - 180,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
