About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Senior Software Developer – Salesforce
Four Seasons is seeking a Senior Software Developer – Salesforce to join our Technology Innovation & Development department, focused on the design, development and support of applications built on the Salesforce platform.
Salesforce is a foundational platform underpinning numerous critical applications ranging from powering elements of Four Seasons Digital guest experience to guest recognition to fulfilling stay related guest requests to name just a few. Over 15,000 employees use these applications every day to service our guests.
The platform is also central to Four Seasons' agentic AI roadmap. Building on Agentforce and Data Cloud, this role will help design, build and refine AI agents that support both our guests and the employees who serve them. The successful candidate will pair strong Apex and Lightning development skills with hands-on Agentforce experience, and bring curiosity about where the platform is heading, including API-first and headless architectures.
This is a hands-on development role suited to someone with a great passion for modern technology, attention to design, and the drive to identify and resolve complex problems in a fast-paced environment and may extend beyond Salesforce.
What You’ll Be Doing:
Solution Development and Delivery
- Translate business requirements into scalable, well-architected solutions on the Salesforce platform, using configuration where possible and code where it adds the most value.
- Design, build, test and deploy solutions using Apex, Lightning Web Components, Flow and related platform technologies.
- Build and maintain integrations between Salesforce and other applications using REST/SOAP APIs, Platform Events and established integration patterns.
- Uphold standards for quality by utilizing Salesforce development best practices, participating in code reviews, writing effective unit test classes, and respecting data security.
- Manage the propagation of configuration, code and data to target environments through source control and CI/CD pipelines.
- Publish and maintain excellent documentation targeted at end users, support resources and technical teams.
Agentforce and AI Capabilities
- Build and extend AI agents using Agentforce, including agent topics, instructions and custom actions developed with Apex invocable methods and Flows.
- Develop and refine prompt templates, grounding agent responses in CRM and Data Cloud data while adhering to Salesforce Einstein Trust Layer standards.
- Test agent behaviour rigorously before release (e.g. Agentforce Testing Center) and monitor accuracy, latency and escalation rates in production.
- Partner with business stakeholders to identify high-value use cases where agents can improve the guest and employee experience.
- Keep abreast of Salesforce AI and platform capabilities being introduced in each new release, and share learnings with the team.
- Contribute to early exploration of headless and API-first patterns as Salesforce's composable capabilities mature.
Platform Support and Continuous Improvement
- Provide ongoing support for existing Salesforce applications, including troubleshooting, issue resolution and root cause analysis.
- Support release planning and coordinate deployments to ensure high-quality, low-risk delivery.
- Help evolve monitoring so that issues are identified proactively rather than reactively.
- Identify and drive opportunities for efficiency, automation, standardization and continuous improvement.
What You Bring:
- 3-5 years of hands-on Salesforce development experience (Apex, Lightning Web Components, Flow) across Sales, Service and Experience Cloud.
- Experience building with Agentforce or other Salesforce AI capabilities (Agent Builder, custom actions, prompt templates).
- Exposure to headless / API-first Salesforce development is considered an asset.
- A degree in Computer Science/Computer Engineering or equivalent.
- Salesforce Certified Platform Developer I required. Platform Developer II, Agentforce Specialist and JavaScript Developer I certifications are strong assets.
- Strong Salesforce product knowledge (Sales Cloud, Service Cloud, Experience Cloud) and development experience using Apex, Lightning Components / Lightning Web Components Framework, Visualforce and Flow.
- Hands-on experience with Agentforce: Agent Builder, topics and instructions, custom actions, prompt templates and agent testing.
- Familiarity with Data Cloud and Einstein capabilities and how they ground agent behaviour.
- Strong understanding of Salesforce objects and relational databases, including writing efficient SOQL.
- Experience with API builds and associated consumption patterns (REST, SOAP, Platform Events).
- Solid grasp of the Salesforce security model: profiles, permission sets and sharing rules.
- Strong understanding of software design principles, object-oriented programming, and common design patterns.
- Experience with source control (GitHub, Azure DevOps), SFDX and CI/CD toolsets.
- Understanding of headless / composable Salesforce architecture (API-first design, Lightning Web Runtime, modern JavaScript frameworks such as React) is a strong asset. This is an emerging area; enthusiasm to learn matters more than years of experience.Strong communicator, whether written or verbal, practicing active listening. Able to translate technical complexities into more commonly understood business concepts.
Who You Are:
- Excellent verbal, written and interpersonal communication skills.
- High degree of self-motivation.
- Excellent time management skills.
- Avid learner with curiosity about emerging AI capabilities.
- Strong problem-solving skills.
- Resourceful.
- Experience working in Agile delivery teams.
- Experience working with distributed onshore-offshore development model.
- Able to manage multiple priorities in a fast-paced environment.
Salary Range: $80,000 - $95,000 CAD
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons York Mills Office located at 20 York Mills Road, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
